Dr. M Scott Email & Phone Number

Erbil Governorate, Iraq

In my role as General Manager at London Sky, I am entrusted with the comprehensive leadership and management of all operational aspects within the dynamic travel and tourism sector. I lead a dedicated team, ensuring seamless coordination and collaboration across departments to achieve our organizational goals and exceed customer expectations.- Strategic Leadership:I spearhead the development and execution of strategic initiatives aimed at propelling the company forward in the… Show more In my role as General Manager at London Sky, I am entrusted with the comprehensive leadership and management of all operational aspects within the dynamic travel and tourism sector. I lead a dedicated team, ensuring seamless coordination and collaboration across departments to achieve our organizational goals and exceed customer expectations.- Strategic Leadership:I spearhead the development and execution of strategic initiatives aimed at propelling the company forward in the competitive travel and tourism landscape. - Operational Excellence:My responsibilities encompass the optimization of operational processes to enhance efficiency, productivity, and service delivery. - Customer Experience Enhancement:At the core of our business philosophy lies a steadfast commitment to delivering exceptional customer experiences. - Revenue Growth & Financial Management:Driving revenue growth and profitability is a central focus of my role. Through diligent financial planning, budgeting, and resource management, I optimize revenue streams while controlling costs and maximizing profitability. - Team Development & Culture Building:As a leader, I prioritize the professional development and well-being of our team members. Through mentorship, training programs, and fostering a positive work environment, I empower our employees to excel in their roles, embrace innovation, and contribute to our collective success. - Continuous Improvement & Innovation:Innovation is the lifeblood of our organization. I encourage a culture of continuous improvement and innovation, where new ideas are welcomed, tested, and implemented to drive business growth and enhance our competitive edge. - Visionary Leadership & Future Outlook:Looking ahead, my vision for London Sky is one of sustained growth, innovation, and excellence in the travel and tourism industry. Show less

Erbil Governorate, Iraq

Transportation Management:- Coordinate the movement of goods via various modes of transportation, including road, air, and sea.- Arrange for the pickup and delivery of shipments, ensuring timely and efficient transportation.- Manage carrier relationships and negotiate freight rates to optimize cost-effectiveness.- Track shipments in real-time and provide visibility to clients throughout the transportation process.Warehousing and Distribution:- Provide warehousing… Show more Transportation Management:- Coordinate the movement of goods via various modes of transportation, including road, air, and sea.- Arrange for the pickup and delivery of shipments, ensuring timely and efficient transportation.- Manage carrier relationships and negotiate freight rates to optimize cost-effectiveness.- Track shipments in real-time and provide visibility to clients throughout the transportation process.Warehousing and Distribution:- Provide warehousing solutions for storage and inventory management.- Utilize modern warehouse management systems (WMS) for efficient inventory tracking and order fulfillment.- Offer value-added services such as labeling and packaging.Customs Clearance and Compliance:- Facilitate customs clearance for international shipments, ensuring compliance with customs regulations and documentation requirements.- Provide expertise in tariff classification, valuation, and trade compliance.Supply Chain Optimization:- Conduct supply chain analysis to identify opportunities for improvement and cost savings.- Utilize technology solutions such as transportation management systems (TMS).Last-Mile Delivery:- Offer last-mile delivery services to ensure prompt and reliable delivery to end customers.- Utilize route optimization software to plan efficient delivery routes and minimize delivery times.- Provide options for same-day or next-day delivery to meet customer expectations for speed and convenience.Technology Integration:- Leverage technology solutions such as cloud-based logistics platforms and data analytics tools to enhance visibility and decision-making.- Offer tracking and reporting capabilities to provide clients with insights into their supply chain performance.Customer Service and Support:- Provide responsive customer service and support to address inquiries, resolve issues, and ensure customer satisfaction.- Continuously monitor and improve service quality through feedback and performance metrics. Show less

Iraq

Iraq

- Strategically planning and managing logistics, warehouse, transportation and customs clearance services- Directing, optimizing and coordinating full order cycle- Keep track of quality of provided services, delivery times, transport costs and efficiency- Resolve any arising problems or complaints- Meet cost, productivity, accuracy and timeliness targets- Maintain metrics and analyze data to assess performance and implement improvements- Comply with laws, regulations and… Show more - Strategically planning and managing logistics, warehouse, transportation and customs clearance services- Directing, optimizing and coordinating full order cycle- Keep track of quality of provided services, delivery times, transport costs and efficiency- Resolve any arising problems or complaints- Meet cost, productivity, accuracy and timeliness targets- Maintain metrics and analyze data to assess performance and implement improvements- Comply with laws, regulations and ISO requirements- Developing, managing and delivering financial targets, people targets, and customers' expectations.- Responsibility for the Sites Operational Plans - Responsibility for Budgets and KPIs/Performance- Drive continuous improvement towards cost efficiency and capacity utilization.- Developing & improving Company policies and procedures- Responsible for creating a 'best in class' logistics & transport operation and a strategic plan in line with company growth plans which will deliver a competitive advantage. Show less

Erbil - Iraq

- Strategically planning and managing logistics, warehouse, transportation and customs clearance services- Directing, optimizing and coordinating full order cycle- Keep track of quality of provided services, delivery times, transport costs and efficiency- Resolve any arising problems or complaints- Meet cost, productivity, accuracy and timeliness targets- Maintain metrics and analyze data to assess performance and implement improvements- Comply with laws, regulations and… Show more - Strategically planning and managing logistics, warehouse, transportation and customs clearance services- Directing, optimizing and coordinating full order cycle- Keep track of quality of provided services, delivery times, transport costs and efficiency- Resolve any arising problems or complaints- Meet cost, productivity, accuracy and timeliness targets- Maintain metrics and analyze data to assess performance and implement improvements- Comply with laws, regulations and ISO requirements- Developing, managing and delivering financial targets, people targets, and customers' expectations.- Responsibility for the Sites Operational Plans - Responsibility for Budgets and KPIs/Performance- Drive continuous improvement towards cost efficiency and capacity utilization.- Developing & improving Company policies and procedures- Responsible for creating a 'best in class' logistics & transport operation and a strategic plan in line with company growth plans which will deliver a competitive advantage. Show less

Erbil - Iraq

QHSE:- Provide direction and guidance to the management team and employees on QHSE issues within the workplace.- Maintain and regularly review all related documentation inline with legal and ISO requirements. - Issue updates and ensure documentation is easily available to all personnel. - Provide training as and when required.- Performs reporting, risk assessments and auditing and observes all QHSE related activities and policies within a location. - Ensures operations… Show more QHSE:- Provide direction and guidance to the management team and employees on QHSE issues within the workplace.- Maintain and regularly review all related documentation inline with legal and ISO requirements. - Issue updates and ensure documentation is easily available to all personnel. - Provide training as and when required.- Performs reporting, risk assessments and auditing and observes all QHSE related activities and policies within a location. - Ensures operations are conducted in a safe and efficient manner and in conformance to company safety regulations by integrating and implementing company and third-party QHSE policies and procedures. - Files QHSE documents and participates in job risk analysis and continual improvement. Business Development Manager• Develop new business for the company through approaching new business customers.• Develop a new business prospect listing to ensure that future new business development isplanned in advance.• Responsible for the management and handling of the RFQ response documents coming to the company for Contract Logistics Business.• Maintain all account and new business approaches and outcomes• Generate and distribute specific reports as required in alignment with the position.• Coordinate and follow and follow up x-selling activities within the department.• Maintain close working relationships with the Customer Service, Operations and Contract Logistics team.• Undertake cross selling and up selling within existing customer base to further develop account potential through airfreight, sea freight, road freight, value added products and contract logistics.• Manage and coordinate all commercial activities of defined vertical group of customers with the customer service team, in line with the company’s short and long term results & targets.• Represents the company and its policies to the clients which are defined as “Strategic Accounts”. Show less

Erbil - Iraq

1. Devising and establishing a company's quality procedures, standards and specifications.2. Setting standards for quality as well as health and safety.3. Making sure that service processes meet international and national standards.4. Defining quality procedures in conjunction with operating staff.5. Setting up and maintaining controls and documentation procedures.6. Monitoring performance by gathering relevant data and producing statistical reports.7. Making suggestions… Show more 1. Devising and establishing a company's quality procedures, standards and specifications.2. Setting standards for quality as well as health and safety.3. Making sure that service processes meet international and national standards.4. Defining quality procedures in conjunction with operating staff.5. Setting up and maintaining controls and documentation procedures.6. Monitoring performance by gathering relevant data and producing statistical reports.7. Making suggestions for changes and improvements and how to implement them.8. Using relevant quality tools and making sure managers and other staff understand how to improve the business.9. Making sure the company is working as effectively as possible to keep up with competitors.10. Ensure that all managers, process owners and supervisors develop and maintain their part of the quality management system.11. Monitor and advise on how the system is performing, which may often include the publication of statistics regarding company performance against set measures.12. Ensuring that customer requirements and expectations have been accurately identified and that the organization is meeting or exceeding customer expectations.13. Determine how customers’ expectations will change over time and what the organization needs to do to meet these changing expectations.14. Support the development and maintenance of a customer-focused culture within the organization.15. Develop the quality goals and targets in the organization’s strategic plan.16. Review customer requirements and making sure they are met. Show less

Copenhagen Area, Denmark

1. Accomplishes warehouse and organization mission by completing related results as needed.2. Ensure shipments’ and inventory transactions’ accuracy.3. Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods.4. Measure and report the effectiveness of warehousing activities and employees performance.5. Meets warehouse operational standards by contributing warehouse information to strategic plans and… Show more 1. Accomplishes warehouse and organization mission by completing related results as needed.2. Ensure shipments’ and inventory transactions’ accuracy.3. Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods.4. Measure and report the effectiveness of warehousing activities and employees performance.5. Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements.6. Moves inventory by scheduling materials to be moved to and from warehouse; coordinating inventory transfers with related departments.7. Delivers supplies and equipment to departments by receiving and transferring items.8. Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements.9. Maintains inventory by conducting physical counts; reconciling variances; inputting data.10. Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs. Show less

Erbil - Iraq

1. Document Control• Receive, log and file controlled documents from contractors• Update MS Access database with document data• Setup and maintain filing system for hard copy documents• Maintain computerized filing system2. Translation• Translate technical & legal documents from English – Arabic/Arabic – English• English – Kurdish/Kurdish – English translations 3. Administration• Maintain office inventory• Maintain timesheet records• Control… Show more 1. Document Control• Receive, log and file controlled documents from contractors• Update MS Access database with document data• Setup and maintain filing system for hard copy documents• Maintain computerized filing system2. Translation• Translate technical & legal documents from English – Arabic/Arabic – English• English – Kurdish/Kurdish – English translations 3. Administration• Maintain office inventory• Maintain timesheet records• Control program for company drivers• Maintain records of meetings• draft correspondence on routine matters• Travel and other related issues of staff members• File and administer all intro office correspondence on daily bases• Arrange appointments and meetings of manager• Receive telephone enquiries and respond accordingly• Arranging for flight bookings• Following up on cargo shipments• Assist staff members in processing request for flight tickets reimbursement and advance payment• Facilitate processing visa application4. Other Duties:• Submit, financing and following up the company’s invoices• Other duties as assigned Show less

Iraq

• Handle customer complaints. • Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.• Present and sell company products and services to clients. • Follow up on new leads and referrals resulting from field activity. • Participate in marketing events such as seminars, trade shows. • Coordinate shipping schedules & delivery of merchandise.• Other duties as assigned.

Erbil - Iraq

• Maintain the IT Asset Management System ensuring that all assets are recorded and updated/remove when required.• Provide general administrative support to the IT Support Team and Director of Learning Technologies.• Maintain staff accounts for email, management information system and action approved user account updates.• Provide email support for parent queries relating to The School Portal and general IT access.• Conduct a daily IT checklist for each individual site in order… Show more • Maintain the IT Asset Management System ensuring that all assets are recorded and updated/remove when required.• Provide general administrative support to the IT Support Team and Director of Learning Technologies.• Maintain staff accounts for email, management information system and action approved user account updates.• Provide email support for parent queries relating to The School Portal and general IT access.• Conduct a daily IT checklist for each individual site in order to proactively prevent regular or common faults. Show less

Bachelor Of Science (Bsc), Veterinary Medicine

Activities and Societies: Kurdistan Students Union KSU 1. The academic study was for five years. 2. English was the language of studying..

High School/Secondary Diplomas And Certificates, High School

Activities and Societies: Kurdistan Students Union KSU Studied and passed all the 3 years as the best student in the school.

Secondary School Diplomas And Certificates, Secondary School

Activities and Societies: Kurdistan Students Union KSU Studied and passed all the 3 years as the best student in the school

Primary School Diplomas And Certificates, Primary School

Activities and Societies: Kurdistan Students Union KSU studied and passed all the 6 years as the best student in the school.