working as a Scheduler and health careadministration associate with over than 2 yearsof experience with patients records, insurancedocuments, hospital work schedules and healthcare policies

Provided frontline support for elite clients in the U.S. and Canada, handling inquiries related to flight, hotel, and shuttle bookings.Resolved issues related to cancellations, rebooking’s, payments, and refunds, ensuring prompt resolutions to enhance client satisfaction. Maintained a strong focus on first-contact resolution, consistently achieving service delivery targets.

Worked within the customer service team, as a part of an efficient call centre, to provide frontline support to inquiries and resolve problems for clients related to Mobile data, home broadband and billing.Key Responsibilities Provided advice, information and assistance tocallers, and attempted to resolve all inquires onfirst contact with the caller.Respond to the client complaints, ensuring theprompt resolution of issues to avoid escalation.Utilized available resources to researchrequired information for callers, and followedup with customers and returned telephone callswhen required.Worked towards call targets and KPIs,essentially receiving up to 60 daily incomingcalls from customers