Communicates company set KPI's and identifies strategies to ensure performance standards are met through driving shop KPI's on a daily, weekly and monthly basis.Delivering exemplary customer service through the development of a highly trained team with exceptional product knowledge and service know-how.Facilitating strong team results through the effective management of individual performance and contribution by organizing and implementing in-store marketing promotions and events.Maintaining excellent product presentation and high standards of merchandising at all times.Driving efficiency's and processes across the store, to include maintenance of stocklevels and control of replenishment.Responsible for the operation of logistics including fulfillment, shipping, content production, online merchandising, and promotions, customer acquisition & retention, and customer experience.Building an invaluable network within the community to drive brand awareness and footfall through analyzing available sales reports and data to determine the needs of the business and set business strategies.Managing and contributing to all matters relating to social media communication across a range of platforms and maintaining a positive online reputation of the brand

Being a Brand Ambassador, communicating features and benefits of merchandise beyond the basics and suggestive selling techniques, to appeal to the customer’s needs, and ultimately generate sales.• Provide excellent customer service with the ability to develop meaningful and loyal client relationships.• Build and maintain client base through consistent follow-up with phone calls and thank you notes, scheduling appointments to review new product line, and inviting to store events• Communicating effectively with clients, peers, and management, and create strong partnerships with shop associates and managers to meet client’s needs.• Drives the store opening and closing procedures showing flexibility and dependability.

Ensure high levels of customer satisfaction through excellent sales service.Welcome clients to the store and answer all their queries.Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.“Go to the extra mile” to drive sales.Maintain in –stock and presentable condition assigned areas.Remain knowledgeable on products offered and discuss available options.Process POS (point of sale) purchases.Doing Cross sell and up sell to achieve maximum UPT (Unit Per Ticket)Working on CRM (Customer relationship management) by taking their phone numbersand their E-mails to update them with our discounts and our new items.Handle complaints and return items.Team up with co-workers to ensure proper customer service.Receive the shipments and arrange the items with the coordinator.Suggest ways to improve sales by doing videos and share it with our team.

Welcomes customers by greeting them; offering them assistance.• Directs customers by escorting them to racks and counters; suggesting products.• Advises customers by providing information on products.• Helps customers make selections by building customer confidence; offering suggestions and opinions.• Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.