Review contracts with Telecom service providers to ensure that they are all updated and have proper Service Level Agreement in placeReview ISP invoices, to ensure that all communication lines listed in the invoice are operational and confirm with the different stakeholdersReview, update and enforce technical procedures, and runbooks for the network operations in scope services to ensure that all team members are working in a consistent manner. Keep track of all branches… Show more Review contracts with Telecom service providers to ensure that they are all updated and have proper Service Level Agreement in placeReview ISP invoices, to ensure that all communication lines listed in the invoice are operational and confirm with the different stakeholdersReview, update and enforce technical procedures, and runbooks for the network operations in scope services to ensure that all team members are working in a consistent manner. Keep track of all branches under construction and/or renovation to make sure that business dates are met without delays Ensure the proper handling of escalated Service Desk communication problems to ensure that business services are always reachableReview regular health-check on the branches/offsite-ATMS/third parties network connectivity in order to optimize performance and to proactively detect possible failures/problems.Review Disaster Recovery scenarios and verify that the correct procedures are in place and in case where needed, supervise smooth failover to Disaster Recovery site to ensure DR readinessReview Business Continuity Plan, and supervise smooth implementation and activation of the BCP procedures when needed Review, update and enforce technical procedures, and runbooks for the network in scope services to ensure that all team members are working in a consistent manner.Lead and plan for all upgrade, patching and configuration changes, abiding to the change management process to mitigate operational risks.• Conduct all activities on Data Center; i.e.: installation, configuration, software upgrade… etc. and assist subordinates in preparing relevant documentation.Provide guidance, knowledge transfer and consultancy to all team members to ensure high technical capability is cascaded properly Show less

• Monitor & Support the Wide Area Network (WAN) and Local Area Network (LAN) through research, analysis, development & presentation of recommendations to management for network efficiency improvements, modifications, & growth/expansion opportunities.• Manage the Design , installation, modification, upgrading, troubleshooting and all thing of repairing process for all networks type of hardware. Routers (ASR 1K ,9K , 2900 , ISR 4300 , cisco 800 series) , Switches (all type)• Maintain WAN… Show more • Monitor & Support the Wide Area Network (WAN) and Local Area Network (LAN) through research, analysis, development & presentation of recommendations to management for network efficiency improvements, modifications, & growth/expansion opportunities.• Manage the Design , installation, modification, upgrading, troubleshooting and all thing of repairing process for all networks type of hardware. Routers (ASR 1K ,9K , 2900 , ISR 4300 , cisco 800 series) , Switches (all type)• Maintain WAN and LAN performance and security through installation, maintenance & monitoring its operation. • Assess vendor products in hardware, software & telecommunications equipment’s.• Participate in capacity planning & design for new branches. As well as installing LAN switches, routers for new/existing branches.• Maintain contact with outside providers representative in the maintenance, service and/or purchase of the LAN & WAN.• Support remote ATMs and branches during off hours and weekends.• Design , implement , maintain Data Center nexus devices .• Design , T.shoot and implement intranet and extranet network . Show less

• Supporting leased lines & MPLS VPN issues of enterprise customers.• Installing & configuring customers’ premises (SHDSL modems and CE/CPE routers).• Configuring SHDSL local loop terminations on ATM and IP DSLAMs (Alcatel, Huawei).• Configuring TDM modems, E1 converters and EFM modems.• Troubleshooting Pre-WiMAX and Fiber solutions.• Configuring and troubleshooting MPLS L2 & L3 VPN on PE routers Cisco 7206VXR, 7600, ASR1K, GSR12K & Juniper M7i, M10i, MX104 & M320.•… Show more • Supporting leased lines & MPLS VPN issues of enterprise customers.• Installing & configuring customers’ premises (SHDSL modems and CE/CPE routers).• Configuring SHDSL local loop terminations on ATM and IP DSLAMs (Alcatel, Huawei).• Configuring TDM modems, E1 converters and EFM modems.• Troubleshooting Pre-WiMAX and Fiber solutions.• Configuring and troubleshooting MPLS L2 & L3 VPN on PE routers Cisco 7206VXR, 7600, ASR1K, GSR12K & Juniper M7i, M10i, MX104 & M320.• Troubleshooting PE-CE routing protocols (BGP, OSPF, EIGRP, RIP, Static).• Troubleshooting inter/intra autonomous systems routing of BGP/MP-BGP. • Troubleshooting access and core OSPF/MPLS network problems that affect the enterprise customers and escalate it to the responsible team.• Troubleshooting inter-AS Layer 3 and Layer 2 VPN customers.• Monitoring customers and network nodes through SNMP Server. Show less

• Troubleshoot and solve ADSL internet technical problems • Troubleshoot and solve GPON internet technical problems• Troubleshoot and solve IPTV technical problems• Troubleshoot and solve landline technical problems• Troubleshoot and solve webhosting and mail problems• Troubleshoot and solve virtual mail and domain name problems• Book technical visits if needed • Solve billing issues and book complaints if needed

• Respond to requests for technical assistance in person, via phone, electronically• Diagnose and resolve technical hardware and software issues• Troubleshoot IP soft phone ,IP hard phone ,switches , routers and call manager ( for a given administrator privilege) • Research questions using available information resources• Advise user on appropriate action• Follow standard help desk procedures• Log all help desk interactions• Administer help desk… Show more • Respond to requests for technical assistance in person, via phone, electronically• Diagnose and resolve technical hardware and software issues• Troubleshoot IP soft phone ,IP hard phone ,switches , routers and call manager ( for a given administrator privilege) • Research questions using available information resources• Advise user on appropriate action• Follow standard help desk procedures• Log all help desk interactions• Administer help desk software• Redirect problems to appropriate resource• Identify and escalate situations requiring urgent attention• Track and route problems and requests and document resolutions• Prepare activity reports• Stay current with system information, changes and updates. Show less