IT Technical Support Specialist with a proven track record of providing top-notch technical assistance to end-users, ensuring smooth operation of IT systems, and resolving technical issues efficiently. Adept at troubleshooting hardware and software problems, managing IT infrastructure.● Technical Troubleshooting: Diagnose and resolve hardware, software, and network issues for end-users, including desktops, laptops, printers, and mobile devices.● User Support: Provide timely and effective support via phone, email, and in-person for a diverse user base, ensuring minimal disruption to business operations.● Network Support: Assist in configuring and troubleshooting network connections, including Wi-Fi, VPNs, and LAN/WAN setups.● Software Installation: Install, configure, and support software applications, ensuring compatibility and meeting user requirements.● Software Solutions: Handle software-related challenges encompassing Windows installation, activation, updates, and driver management for computers and printers, monitor Proxy server ,and Office 365 applications such as Outlook, Word, Excel, and PowerPoint.● Regular Network Monitoring:Conduct daily monitoring of check data center and internet lines, including leased, DSL, and office 4G connections, ensuring seamless connectivity and optimal performance.

, I worked at We as a Technical Support Specialist. My responsibilities included:● Providing technical support for home DSL clients at We, addressing connectivity issues, and guaranteeing customer satisfaction. ● Improving problem-solving skills and communicating technical solutions effectively. ● Proficient in debugging home router settings, including hardware and software difficulties.