• Deliver exceptional customer service to both retail and corporate clients, leveraging all available resources.• Respond to customer inquiries promptly and effectively.• Build strong relationships with customers and suppliers, maintaining communication in alignment with brand standards.• Promote dnata Travel's products, services, and loyalty programs, tailoring offerings to individual travel needs.• Enhance revenue by cross-selling and upselling auxiliary products.• Generate additional income by selling tours, excursions, and activities.• Advise customers on travel essentials, including passport, visa, health, insurance, and check-in details.• Attentively listen to customers to fully understand their needs, providing outstanding service that exceeds expectations.• Address and resolve issues swiftly, ensuring customers have a consistently positive experience.• Handle all forms of contact efficiently with a proactive and friendly approach, meeting and surpassing service and sales targets.• Deliver award-winning customer service across various platforms, including face-to-face, phone, email, and WhatsApp, with a focus on excellence in English communication.

• Expertly managed a diverse range of holiday package inquiries, ensuring seamless progression from initial contact through to finalization across walk-in, corporate, and online channels.• Successfully converted inquiries into bookings, consistently meeting and surpassing monthly and annual sales targets for holiday packages.• Maintained up-to-date product knowledge, becoming a brand ambassador with comprehensive expertise in company brochures and travel destinations.• Actively promoted exclusive IT and Corporate fares across all packages, strategically enhancing profitability.• Provided key support to Travel Consultants, bolstering the efficiency and quality of holiday package services.• Leveraged every sales interaction as an opportunity to cross-sell and upsell auxiliary products, significantly increasing revenue streams.• Drove substantial ancillary revenue by promoting and selling additional tours, excursions, and activities.

• Cultivated a dedicated client roster through superior listening abilities, adept research skills, and a sharp acumen for managing travel budgets.• Expertly managed intricate travel itineraries, including transport logistics and scheduling for corporate events and conferences.• Secured optimal travel arrangements for clients, leveraging strong negotiation skills to deliver cost-effective solutions and enhance customer satisfaction.• Delivered exceptional customer service, fostering enduring client relationships and securing repeat business.• Demonstrated operational excellence in arranging comprehensive international and domestic travel plans, including flights, hotels, and car rentals.

• Efficiently managed walk-in customer inquiries, steering holiday package discussions to successful conclusions.• Leveraged sales consultations to cross-sell and upsell auxiliary products, enhancing revenue potential.• Maintained current knowledge of products, brands, and detailed company brochure offerings.• Actively marketed exclusive IT and Corporate fares within package deals to optimize profit margins.