Mahmoud Sayed Email & Phone Number

Cairo, Egypt

• Developing and implementing new technology solutions for the business as needed• Reviewing employee performance reports to identify areas of weakness that need improvement• Design, develop, implement and coordinate systems, policies and procedures.• Ensure security of data, network access and backup systems.• Handle annual budget and ensure cost effectiveness.• Preserve assets, information security and control structures.• Managing and administrating (VPN)• Managing and administrating Email Server.• Manage and handle covering of Vulnerabilities by applying latest Microsoft security updates for all servers, workstations and applying standards as per latest Information Security standards.• Familiar with Office exchange 365 and Microsoft Azure cloud services.• VMware virtualization (vSphere ESXi hosts, vCenter).• Resolving Users, IT related issues and submitting these issues to the Service Desk application so Users can trace the progress of the assigned task until it has been resolved then they could close the ticket.• Administer ERP system (Microsoft Dynamics AX)• APC Smart UPS, managing, and upgrading.• Administer Backup Solution (Veeam)• Managing Active Directory environment (Users creation, permissions, Authentication, File and Print Servers sharing, Group policy management and Certificate Authority.• Hands on experience with VOIP Systems (Cisco call manager and Issabel).

Cairo Governorate, Egypt

• Manage all servers, including email, domain, telephony, print and backup servers and their operating systems, hardware and software. Monitor and identify server capacity and performance issues• Support network hardware and equipment for LANs, WANs and wireless networks, including servers, routers, hubs, switches, UPSs and other hardware. Provide recommendations for near and long-term capacity needs• Monitor, test and report on network performance; troubleshoot problem areas as needed• Create and maintain documentation of network configuration, mapping, processes and service records• Ensure network connectivity of all servers, workstations, telephony equipment, fax machines and other network appliances. Support remote user connectivity, including business partner companies• Maintain procedures for network security, administration, usage and business recovery• Recommend, schedule and perform software and hardware upgrades, improvement and purchases• Administer for VMware vSphere• Support ERP system• Administer and maintain active directory accounts, permissions and access rights• Ensure the integrity of high availability network infrastructure to provide maximum performance for their users and Networks can include: computer; voice; and firewall.• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization• Assess infrastructure on a regular basis to ensure it continues to meet necessary demands• Manage daily operations of the IT department• the support and administration of firewall environments in line with IT security policy• reporting network operational status by gathering and prioritizing information and managing projects;• upgrading data network equipment to the latest stable firmware releases;• the configuration of routing and switching equipment, firewall

•Implement and maintain all network, security, and computer systems to meet the organization’s current and future requirements. •Daily administration and oversight of the network and computer systemsThis includes the creation, deletion, and maintenance of user accounts mailboxes, distribution lists, groups and all associated security parameters.•Proactively identify, analyze, and resolve network and system problems performance issues and computer resource allocation.•Research, identify, and evaluate new products and services within the IT field.•Responsible for development and documentation of corporate policies and procedures as related to network, system, and device use and security.•Responsible for the overall design and growth of the company’s local and wide area networks.•Ensure continuous, stable, and reliable operation of the network infrastructure (Hardware, applications, network, services...),•Manage the delivery and implementation of IT solutions (Software, Internet connectivity, Email,..) to meet the business needs of the company,•Responsible for managing the companies’ backup environment. To include the creation of backup jobs, deployment of backup clients, tape rotation, and restores.•Assist users in solving problems with Microsoft Office Programs.•Establish acceptance’s testes for new hardware, software systems.•Try as much as I can to provide users with a timely response to risks and threats in the day-to-day work.•Establishes system by planning and executing the selection, installation, configuration, and testing of PC•Applying Software Engineering Knowledge to Design and Development of New Systems and Software Projects as well as Changes and Enhancements to Existing Projects.•Troubleshooting and root-cause analysis of network performance issues. Network equipment and infrastructural hardware/software configuration. Proactive network and system performance monitoring and metrics

• Response to user needs and questions regarding network access, assistance to staff in the use of network resources• Assist in Implementation of backup and restoration procedures for the country office• Virus detection, removal and prevention for all systems in the CO. Updated virus detection and removal software• Perform hardware and software installations.