Mahmoud Elsharkawi Email & Phone Number

Dubai, United Arab Emirates

- Contributing to and driving continuous process improvement initiatives to meetbusiness needs- Working closely with multiple stakeholders to gather, analyze and define currentbusiness processes as well as requirements- Collect new requirements and requests- Collect change requests- Create SRS, use Cases, wireframes, workflow diagrams, and functionality matrix- Gap analysis- Translating business requirements into detailed functional specifications.- Ensuring requirements issues are tracked, reported, and resolved in a timelymanner

Dubai, United Arab Emirates

Ensure the quality of the program by define the bugs and share it with the development team to resolve it.

Dubai, United Arab Emirates

Gather and interpret data to make informed decisions and recommendations, Investigation to resolve the cases and give the full clarifications to development and analyze the root cause of the case helped me to start in analysis field then.

Warsaw, Mazowieckie, Poland

- Communicate with current and potential clients via telephone, email, online chat, or social media- Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines- Maintain a courteous and calm manner at all times to de-escalate stressful situations- Document personal information to create, update, or adjust customer accounts- Prepare call-related information for purposes of auditing and reporting- Provide and respond to feedback about any aspect of the job or its duties- Suggest products and services to clients based on their requests and needs- Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders

Master Of Engineering - Meng, Computer Engineering, 4.2 / 5

Bachelor Of Science - Bs, Electrical Engineering \ Communication