Md Mahmudul Hassan Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Demonstrated ability to deliver exceptional customer service by assisting customers with inquiries, reservations, and account management, resulting in high customer satisfaction ratings.
• Proficiently managed day-to-day operations of the self-storage facility, including opening and closing procedures, cash handling, and inventory management, ensuring smooth operations and adherence to company policies.
• Provided effective leadership and supervision to storage consultants, training them to deliver excellent customer service and adhere to company standards, resulting in a high-performing team and improved overall.
• Contributed to revenue growth by assisting with marketing and promotional activities, implementing marketing campaigns, and participating in community outreach events, resulting in increased occupancy rates and.
• Maintained the facility to the highest standards of cleanliness, organization, and security, conducting routine maintenance tasks and security checks to safeguard the facility and prevent unauthorized access.
• Ensured accurate record-keeping and efficient administrative processes by processing rental agreements, updating customer accounts in the management system, and performing other administrative tasks as required.

Dhaka, Bangladesh

• Managing the export operations for products valued at $21 million annually, ensuring seamless and efficient processes throughout the entire export lifecycle.
• Developed and implemented an automated order management system, reducing order processing time and minimizing errors, resulting in a 15% increase in customer retention
• Applied advanced analytical perspective to optimize production schedules, reducing lead times, cutting production costs by 20%, and enhancing overall supply chain efficiency.
• Implemented Strategic Cost Optimization Initiatives to Reduce Overall Expenses Resulting in a 4.76% Increase in Profit Margin for the Year 2022
• Restructured the supply chain processes, reduced the lead times by 25%, and minimized sourcing costs by 12% by implementing the NOS formula with the raw material suppliers
• Cultivated strategic partnerships with key suppliers, negotiating long-term contracts that ensured stable pricing and a 17% improvement in overall supplier performance for OTD

Bangladesh

• Identified and prioritized new opportunities through comprehensive data analysis, contributing to strategic planning and business growth.
• Spearheaded the integration of sustainable sourcing practices and ethical manufacturing standards, leading to the development of an eco-friendly product line and fostering corporate responsibility within the apparel.
• Sourced and onboarded more than 8 New Factories and 3 new product lines to fulfill the sourcing requirements.
• Worked on updating the Business Policy & Working Methods for New Clients (Suppliers/Buyers)
• Maintaining the collaborations between the Local and Global Counterparts as the responsible product development coordinator for my allocated brands.
• Preparing reports outlining sales performance, market trends, and customer feedback, for senior management review using different system-generated reports.

Dhaka, Bangladesh

• Drove the Negotiations and Selection process for more than 100 products each season.
• Conducted detailed reviews of design packs, offering insightful evaluations and proposing innovative options for further development to elevate product design and functionality.
• Systematically executed in-depth risk analyses for identifying potential challenges and implementing strategic solutions, yielding a 20% reduction in risks during bulk production and ensuring the successful delivery of.
• Monitored weekly, monthly, and quarterly achievement goals to ensure more than 98% of goal achievements.
• Achieved a 25% increase in customer satisfaction by consistently delivering creative solutions to identified problems, enhancing overall product appeal and customer experience.

• Handled more than 300 designs per season to develop for different apparel brands
• Maintained day-to-day merchandising activities like raw materials bookings, approvals, maintaining T&A plan, etc for multiple renowned apparel Brands like Gymboree (USA), Varner (Norway), Debenhams (UK) & MS Mode.
• Sourced Materials from Local or Overseas Mills for product development as per the requirements.
• Gained direct experience by working with the inhouse printing & embroidery mill for thousands of design artworks & embellishments
• Worked closely with the in-house fabric mill and the fabric mills abroad to fulfill the requirements of the product design and the quality parameters

Master Of Business Administration - Mba

Bachelor Of Science (B.Sc.), Textile Engineering

Activities and Societies: Member of Debate Club, Member of volunteer organization for Blood donating Member of Cultural SocietyB.Sc. in.

Higher Secondary Certificate, Science

Activities and Societies: College Cricket Team, College Debate Club

School Secondary Certificate, Science

Activities and Societies: College Cricket Team, College Debate Club