Mahnaz K. Email & Phone Number

Woodland, California

Sacramento, California

• Manage operations, provide leadership and oversight for a department of 70 clinical staff and 37 physicians, delivering outpatient ambulatory services.• Work collaboratively with physician leadership in the development, implementation and management of strategic plans, goals, quality standards and the day-to-day operations with focus on patient care.• Design, evaluate, implement and train on processes to improve systems and workflows• Actively conduct and monitor quality assurance processes and standard work to ensure staff provides high quality, patient focused services to members.• Monitor financial performance, identify and implement strategies to decrease expenses, increase productivity and promote efficiency.• Responsible for the evaluation of staffing requirements, maintenance of staffing levels, competency assessment, staff orientation, ongoing education, training, and development.• Responsible for personnel actions such as problem solving, performance issues, hiring, firing and disciplinary actions in coordination with HR department and Labor Union.• Implement programs to increase patient satisfaction and quality outcomes. Define, address and assist staff and providers in resolving identified patient care/satisfaction issues.• Participate in the development, implementation and adjusting of existing operational/organizational policies and procedures based on identified needs.• Participate in safety, infection control and risk management programs.• Ensure compliance with all regulatory agencies governing health care delivery and rules of accrediting bodies.• Prepare, present and conduct required physician and/or staff meetings, team huddles, efficiently and effectively for needed actions, identifying staff responsibilities and timelines for completion.• Responsible for maintenance of physical facilities, equipment and supplies and improvements as appropriate for safe and effective clinic operations.

Pearland, Pasadena, Clearlake, Houston, And Katy, Texas

• Work closely with CEO, leadership and marketing team to develop business expansion strategies, formulate and monitor budgets, increase productivity, profitability and operational efficiency.• Oversee and manage effectiveness of front office and billing/collections staff of 11 employees and supervise 24 clinical management and staff throughout Houston area. • Responsible for all HR functions: interviewing, hiring, firing, payroll, compensation and benefits. Maintain and ensure staff legal/compliance, policies and procedures.• Evaluate, coach, train, develop and promote employees. Implement and maintain a team culture with appropriate performance management and disciplinary procedures. • Ensure productivity of billing and collections from patients and insurance companies, maintenance of credentialing, compliance, policies and procedures and accurate efficient use of EMR system• Manage day-to-day operations and monitor work flow while identifying areas for improvement in operations and performance. • Maintain optimal schedule management to ensure adequate coverage of practice based on needs and fiscal constraints. • Manage medical records, accounts payables, office insurance, practice records, administrative needs, and facility maintenance.

Houston, Texas - Nw290

• Direct an occupational medicine and urgent care clinic promoting healthcare for 120 – 140 patients per day by direct supervision of 10 – 12 medical and administrative employees and indirect supervision of 2 physicians, 1 physical therapist, 1 radiology technician, and 1 sales executive. • Establish and maintain a welcoming and professional work atmosphere for staff, patients and customers and ensure optimal level of patient flow, care and service by coordinating and managing center operations, facility performance and supporting medical and therapy providers.• Guide and lead center team in ongoing customer service and operations improvement programs and policies based on review of center performance metrics, increasing them by 50% over six months. • Responsible for HR functions relating to interviewing, hiring, transfers, disciplinary actions, grievance discussions coaching, performance and development management, promotions, demotions and terminations to promote and ensure positive and effective team environment.• Conduct and supervise all team orientation and training for center staff members covering company philosophy, protocols, and process management, coaching staff on service, performance and other job related issues as necessary.• Manage and maintain center/facility appearance, condition, aesthetics, equipment, repairs.• Oversee and manage financial reports, budget, equipment and daily supply orders, inventory, invoice approval, payroll, daily currency transactions, accounts payable, accruals, and center financial management. Coordinate staff schedules to ensure efficient productivity.

Houston, Texas

• Direct a multi-physician, multi-specialty clinic promoting healthcare for 125-150 weekly adult/pediatric patients through the supervision of 2 physicians and 5-7 medical and administrative employees.• Oversee, manage and administer work to staff to effectively carry out day to day operations resulting in operational improvements and effectiveness.• Develop, implement and redesign ongoing clinic operating policies and procedures in patient care, provider productivity and administration resulting in operational efficiencies.• Evaluated, restructured, and streamlined all office departments to achieve autonomous and efficient office functions improving employee training and performance and reducing employee turnover by 80% and fostering positive work relationships among all departments.• Oversee and coordinate efforts for recruitment, training, development, and performance evaluation of 5 physicians and 33 employees resulting in improved employee and clinic performance.• Initiated, redesigned, created and implemented new marketing initiatives in strategies, flyers, mailers, refreshed brochures to attract on average 5-10 new patients a week increasing new patients by 55%.• Oversee financial affairs of clinic in conjunction with bookkeeper establishing economical operations and capital budget, closely monitoring financial performance to maintain appropriate cash flows.• Manage all practice managed care relationships with hospitals, home health agencies, diagnostics facilities, and other physicians group by monitoring of related reimbursement, negotiation with third party payers, provider credentialing, and maintenance of contracts.

Houston, Texas

• Directed and managed the billing and collection processes/department handling $400,000-$500,000 in annual revenue increasing annual revenue by 35%.• Ascertained and performed medical billing and coding demonstrating improved knowledge of medical terminology, CPT/ICD-9 and Level 2 HCPCS codes resulting in more accurate electronic transfer of claims via Availity Electronic Data Interchange aiding in increased annual revenue.• Audited billing process, monitored claim payment accuracy, re-billed necessary claims and contacted insurance companies to follow up on claims, maximizing payments, adding to annual revenue.• Evaluated and maintained billing records and reports resulting in departmental efficiency. Created and followed up on patient invoices and payment plans coordinating patient collections and accounts payable/receivable. • Recruited and trained replacement manager to maintain consistent level of department performance.

University Of Houston - C.T. Bauer College Of Business

Houston, Texas

Bba, Entrepreneurship, Sales And Marketing

Activities and Societies: Wolf Center for Entrepreneurship Program for Excellence in Selling Ted Bauer Leadership Program Corporate.

Pre-Business

Activities and Societies: Phi Theta Kappa Honor SocietyDean's List 2008

Pre-Med

Activities and Societies: Douglass Project for Rutgers Women in Math, Science and Engineering