Digital Account Manager
Current*Manages a portfolio of accounts to achieve long-term success.*Develops positive relationships with clients.*Acts as the point of contact and handle customers’ individual needs.*Resolves conflicts and provide solutions to customers in a timely manner.*Suggests actions to improve and Identifies opportunities to grow business with existing clients.*Makes sure clients receive requested services in a timely fashion.*Coordinate with staff members working on the same account to ensure consistent service.*Services multiple clients concurrently, often meeting deadlines.*Communicates with clients to ensure that all of their needs are understood and addressed.*Builds strong client relationships to maintain old business and acquire new customers.*Collaborates with various internal departments to ensure that they fulfill all customer requests.*Resolves complaints and keeping track of all processes that pertain to the client's desires.*Acts as the client's representative in the company to ensure that their demands are met with a focus on improving the customer experience.