Manages the Coordinated Entry system (CES); works with CES program manager and oversees functionality of the system Provide technical assistance to agencies participating in CES to ensure appropriate use of system.Serves as CES training lead, overseeing developing and maintenance of training materials, development of curriculum for individual and group trainings for CES participating agencies

CRM Microsoft Dynamics Project• Analyze business processes and requirements • Knowledgeable with data cleansing and data migration • Responsible for conducting acceptance testing – provide test plans to team members to successfully test and maintain the Microsoft Dynamics application and Test End-to-End process with Sonoma• Created data mapping flow and business processes using VisioStrong working knowledge of all sales systems and related business processes/applications including: Sales Management System, Business Intelligence, Customer Master, Unit Master, and Move In/Move Out Application. Developed and execute test plans for quality assurance of Sales Systems and related business applications Analyze testing results, which includes identifying and documenting/logging any issues found – ensure the issues get resolved and are retested successfully prior to implementationBasic knowledge of SQL – write simple queries for report usage and data validation

- Increased knowledge in Data Conversion through analyzing business data, reviewing conversion documents, and helping in the preparation for data conversion. - Work with OCM team to support and advise on OTC training materials in order for them to complete their deliverable before deadline.- Communicate with Customer Service regarding problems within SAP Sales Orders areas and provide recommendations for process improvements.- Reviewed test scripts and was involved in completing the Unit Acceptance Testing. o Meet with both business and IT to reviewed Business’s Requirements. o Train Super Power Users on HPQC’s test scripts - Write Process Definition Documents within Sales Orders area - Assisted with updating the ARIS flow during the design phase, to accurately reflect the business processes implemented in the OTC work stream.- Train Subject Matter Experts and End Users on the effective utilization of SAP to ensure that job functions can be efficiently performed.- Facilitator of OE testing certifications with Account Managers - Created Business Process Procedure for our 2.1 US Go-Live Implementation. Interacted with IBM to understand SAP transactions in an effort to create uPerform training documents. - Worked as an Integrated Testing room coordinator by facilitating issue resolution during integrated testing process for 2.1 release. o Support Power Users (ensure all defects and failed steps are capture and resolve in a timely matter)o Attend daily Dependency and Defect status meeting - Support Florence, KY plant during hyper-care for 2.1 release SAP implementation.

- Knowledge of and ability to explain the types of equipment available (computers, printers, USB flash media, etc.)- Microsoft Word 2007’s trainer to students - Help students/faculty with Diagnostic Digital Portfolio, Moodle, Interactive Online and Email. - Trouble shoot hardware’s