Mai R. Email & Phone Number

Summary: One-year intensive program that included hands-on projects spanning various industries such as healthcare, business, entertainment, and education.Key Achievements: Acquired a diverse set of skills, including:- Excel: Data cleaning, descriptive analysis, multi-spreadsheet integration, statistical hypothesis testing, forecasting.- PostgresSQL: Database querying, data filtering, data cleaning, data summarization, joins, subqueries.- Python: Data merging, data cleaning, data wrangling, data grouping, data aggregation, variable derivation, regression analysis, clustering, time series analysis.- Tableau: Data visualization, interactive dashboard creation, data storytelling, and insights communication.

New York City Metropolitan Area

Summary: As an Educator at Bronx Community Charter School, I contributed to the improvement of student performance through data analysis and effective mentoring.Key Achievements: - Tracked and analyzed learners' progress using Excel, SQL resulting in a 25% improvement in overall learners' performance.- Implemented a new reporting/tracking system using Excel, reducing processing time by 50%.- Demonstrated strong communication and presentation abilities, effectively using tools like Tableau to visually convey complex data, fostering collaborative growth, and providing effective mentorship to interns.

New York, United States

Summary: In my role at Arcarius Apparel LLC, I have managed various aspects of operations, including data analysis and strategic decision-making.Key Achievements:- Utilized data analysis and market research to optimize buying and selling strategies on e-commerce platforms, resulting in a 25% increase in revenue generation and expanded market reach. - Conducted in-depth data-driven analyses, leveraging Excel, to ensure sourcing, selection, and management of 3 international suppliers, leading to a 30% improvement in meeting quality, sustainability, and reliability standards and product quality, resulting in a 40% increase in repeat customers.

New York, United States

- Collaborated with educational institutions in Vietnam to assess current practices and identify areas for improvement.- Designed and delivered professional development workshops for educators, enhancing teaching techniques and technology integration.- Implemented data-driven strategies resulting in a 15% average increase in student achievement across multiple schools.

Vietnam

-Leveraged data analysis to guide 250+ clients in achieving their goals by providing successful onboarding processes, personalized plans, and ongoing support, resulting in a 87% repeat customer rate.-Contributed to a 20% decrease in project completion time by providing data-driven feedback, strategic planning, and effective roadmap management, while also training and guiding 6 new staff members to ensure their success in their roles.

Vietnam

- Increased sales by 10% in the first two months of entering the role by working closely with the Customer Support department and Marketing department to create strategic plans.- Increased customer satisfaction rate by 25% by building strong relationships and communicating effectively

Vietnam

Vietnam

- Supported and trained customers in the onboarding process to use the products efficiently.- Collected, analyzed, and assessed clients' data to provide current needs and predict future ones. Resulting in an 89% increase in client satisfaction.-Utilized data to identify, communicate and address customers' needs in cross-functional departments to help clients achieve their goals.- Maintained ongoing customer relationships by developing a core understanding of the client's business needs. Resulting in a 20% repeat customer rate.- Provided insights on client-to-business interactions and improved customer experience through product support and personalized goals.

Master Of Science - Ms, Education, 4.0

Activities and Societies: Graduated with Honors

Data Analytics, Data Analytics

Bachelor Of Science In Business, International Business