~ Provided excellent customer service to both internal and external stakeholders, responding promptly to content requests and questions. Developed educational materials and trained team members on content procedures and best practices for self-service.~ Created, designed and developed 50+ pieces of original branded content across multiple formats including websites, emails, newsletters, podcasts, and social media posts that generated over 50K impressions.~ Ensured complete accuracy of all branded content through meticulous review of tone, messaging, visuals, grammar, and SEO optimization. ~ Managed complex content development projects across multiple teams and vendors, developing detailed project plans and schedules to ensure on-time completion within budget. Instituted regular status meetings and tracking tools to identify constraints, remediate risks, and optimize productivity.

~ Developed and delivered engaging training programs for 50+ interns incorporating collaborative and peer learning opportunities.~ Tailored learning materials using adult principles and facilitated activities focused on building interpersonal skills and strengthening trust.~ Collaborated with partners to identify knowledge gaps, create targeted interventions, and reinforce application to projects.~ Led working sessions and facilitated milestones utilizing agendas, ground rules, and participation techniques to drive outcomes.

~ United recruiting coordinators across diverse teams to deliver a seamless and supportive interview experience for candidates through the launch of Project IRL. Established standardized protocols to ensure every candidate interaction reflected the company's commitment to detail and excellence.~ Partnered with recruiting teams to optimize interview processes, leveraging a project management database to track candidate progress in real-time. Increased team efficiency through streamlined systems for interview scheduling, feedback collection, and offer processes.~ Cultivated and organized, consistent interviewing process by maintaining meticulous records and communication channels. Audited weekly candidate logs to validate status updates. Provided candidates with a smooth and thoughtful experience throughout all stages of the process.~ Handled high volume of inbound calls, emails, and live chats from candidates inquiring about open positions, status updates, and general questions. Provided thoughtful, accurate responses to deliver excellent customer service.~ Worked closely with hiring managers and recruiters to understand priority roles, required skills, and process needs. Collaborated to source high quality candidates and facilitate smooth interview logistics.

~ Created and managed internal SharePoint sites ensuring updated company policies and procedures were accessible to employees; organized global events across  APAC, NAMER, and EMEA regions with high engagement through planning and collaboration.~ Managed multiple stakeholder relationships through consistent communication and collaboration to ensure project completion; partnered to document YearUp intern conversion process on softwares such as Adobe and LucidChart resulting in accessibility of information.~ Collaborated cross-functionally to optimize project capacities, introduced innovative Excel dashboards and pivot tables for enhanced data visualization, conducted thorough assessments, and spearheaded PM methodologies implementation.~ Provided detailed project updates, identified improvements, presented actionable recommendations, assisted with documentation development, contributed to comprehensive reports, monitored progress, addressed challenges, and implemented solutions.

~ Maintained a classroom by following a consistent structured schedule, which included organizing small groups of 1-25 students to engage in activities that enhanced cognitive development. ~ Worked with parents to assist their child's educational growth, observe behavioral patterns, and keep a documented open dialog with the director to track progress.