Using plentiful experience as a front of house professional with a strong background in delivering exceptional customer service in an upscale restaurant and bar environment. Managing reservations, coordinating staff, and creating a welcoming atmosphere that enhances guest satisfaction. Charged with managing stock and experience with cash handling. Keeping current with industry trends to deliver diversified and knowledgeable service. Handling high-pressure situations with professionalism and focusing on attention to detail, ensuring seamless service from start to finish. Passionate about customer service and committed to providing a memorable experiences.

Shift supervisor at high street location in Birmingham city centre. Experience leading a team under limited supervision to ensure flow of daily operations including running food and making and serving drinks. Administrative experience managing records effectively, tracking earnings, handling cash, and managing private parties/bookings. Demonstrated verbal and written communication skills, fostering collaboration and concise messaging. Produced content for social media channels to enhance brand visibility.

Delivered friendly and fast service to process high-volume food and drink orders at peak times. Optimized customer experience with sincerity and enthusiasm. Worked effectively as both part of wider team and with minimal supervision. Proactively anticipated and addressed guest needs. Demonstrated strong commitment to health and safety awareness by consistently adhering to protocols and promoting safe work environment.

Assisted with purchase selections, locating items, and promoting rewards programs. Maintained clean, tidy, and organized merchandise. Trained new team members in cash register operation, stock procedures, and customer service. Helped customers with specific item requests by answering questions and offering knowledgeable product advice. Implemented upselling techniques by recommending catered products. Oversaw bakery area, including preparing and serving baked goods, hot and cold beverages, namely fresh coffee, espresso drinks, and teas.

Provided excellent customer service by maintaining a positive and welcoming environment. Proficiently handled cash and card transactions with accuracy and efficiency. Collaborated with team members to achieve target results. Maintained clean and presentable product displays by conducting routine visual merchandising tasks and regular cleaning. Addressed and resolved customers complaints to restore satisfaction and support customer loyalty.