Maiara Marcon Email & Phone Number

Dublin, Ie

County Dublin, Ireland

- Overseeing all restaurant operations and customer relationships to ensure the smooth running of the business, complying with food health and safety regulations. - Delivering training to staff to maintain exceptional levels of customer service and teamwork. - Supervising the team’s daily work, displaying strong leadership, organization, and communication abilities.

Dublin, County Dublin, Ireland

- Provided exceptional service to customers, preparing a high volume of orders in a busy environment and handling customer queries in a timely and efficient manner. - Escalated any customer concerns, issues, or opportunities to the team leader for further support to maintain a high quality service. - Accountable for the daily opening and closing of the restaurant, completing checklists to maintain service standards to the highest level. - Maintained a high level of organization, hygiene, health and safety at work in compliance with company policies and legislation.

Paraná, Brazil

- Delivered outstanding customer service to internal and external clients to ensure a positive customer experience. - Provided high quality administrative support to the Corporate Secretary, including but not limited to answering and transferring incoming calls and e-mails, making travel arrangements, scheduling and supporting meetings and events, ordering catering, and providing any assistance needed during the events. - Handled and responded to customer queries in a timely and professional manner to exceed customers’ expectations, delivering high-quality customer service. - Collaborated effectively with customers and staff to maintain the smooth running of company operations. - Dealt with highly sensitive documentation, ensuring confidentiality was maintained at all times. - Liaised with the accounting team to provide all information needed.

Paraná, Brazil

- Handled administrative routines at the company headquarters to support and optimize the smooth running of business processes and operations. - Handled emails, phone calls, and correspondence, forwarding queries to the respective team members. - Maintained office supplies and organization, preparing and filing documents with strong attention to detail. - Analysed client accounts and bills from all agencies, adhering to identification and verification checks to all client documentation and contracts in line with KYC procedures to ensure accuracy of information and prevent financial crime and fraud. - Created and maintained accurate records by obtaining information from internal and external sources, ensuring incidents were recorded and feedback actioned in a timely manner. - Identified opportunities for process improvements that positively impacted the customer’s experience, reporting to agency analysts or escalating when necessary.

Paraná, Brazil

- Supported the team with daily administrative routines, including creating and maintaining files, checking, organizing, and filing documentation.