Mailan Pham-Ada Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

• Write clear, concise, and engaging blog posts, articles, and website copy• Optimize written content for SEO to improve visibility and reach• Plan blog content topics and scheduling calendar• Proofread and edit articles to ensure accuracy and consistency• Collaborate with graphic designers and product marketing to create compelling story for website's landing pages• Create freebies• Write copy and plan biweekly newsletter

Pontevedra, Galicia, Spain

• Create captivating and educational IG posts and reels which increased the account’s followers, reach, and likes.• Record, schedule, and write copy for all posts and reels. • Plan weekly, monthly, and quarterly content based on trends, KPIs, and current objectives such as follower retention or acquire new followers.

Remote

• Created daily, weekly, and monthly project plans to be delivered as scheduled to the best possible quality standards.• Tracked weekly and monthly performance to optimize marketing strategy. • Managed and delegated all phases in a marketing campaign (from concept to post analysis).• Utilized Trello to keep track of projects/tasks and assign responsibilities to the correct team member.

Remote

• Knowledge of the streaming space such as, SoundCloud, Spotify, Apple Music, and Bandcamp. • Supported the concept and creation of outstanding and innovative marketing campaigns to attract new users and retain current clients. • Managed and scheduled social media content for Re-Ex’s Twitter, Facebook, and Instagram accounts.• Designed content and wrote copy for Re-Ex’s first annual Meme competition.• Lead a new social media initiative to collect feedback from Re-Ex users.

Madrid Area, Spain

• Taught English, natural science, and social science for 3rd, 4th, & 5th grade students, who have varying levels of comprehension, in a full English language immersion setting.• Started new e-learning curriculum that ensured an uninterrupted academic term during the 2020 COVID-19 crisis.• Designed at-home activities, instructional videos, presentations on new concepts, and conducted verbal exams for 4th and 5th grades.• Started classroom discussions as oral practice to spark interest in the English language and increase critical thinking skills. • Enriched students about the relationship between Spain and U.S. by educating via group discussions, games and holiday celebrations. • Design in-class and at-home activities to improve oral communication and language skills such as mock conversations/interviews, phonic training, and role playing for everyday situations (restaurants, directions, etc.).

Remote

• Grew the presence and engagement for 2 Instagram channels, through market research, organic growth, and automation opportunities.• Developed and executed lead magnet strategies such as optimized hashtags and content/posting strategies.• Developed and executed community building strategy with current and prospective followers • Created designs, reels, and videos for weekly and monthly content calendars.

Huntington Beach, California, United States

•Oversaw completion, quality, packaging and logistics for day-to-day shipments.•Prepare documentation and coordinate the transport of arrangements for domestic and international shipments.•Label and provide proper documentation (BOL, Cert. of Origin, Customs) domestic and international outgoing/incoming LTL and full load freight.•Handle all customer issues and initiate replacements, exchanges and returns.•Coordinate inbound and outbound scheduling to our clients and from our suppliers.

Santa Ana, California

• Act as a neutral, third party to facilitate communication between conflicted parties to come to a mutual agreed resolution. • Completed mediation services for California Superior Courts, specifically in small claims, civil harassment, and unlawful detainer cases. • Provided administrative support such as input case evaluation data to FileMaker, make folders for current, on-going, and past cases, answer phones, and attended weekly meetings.• Collaborated with other interns with an on-going project involving interviews of local community members and leaders, organizing social media accounts, and editing voice overs and photos.• Created business cards and posters to publicize KnowHateOC Campaign.

Newport Beach, Ca

• Answer phone calls regarding reservations, inquiries about items on the menu, and private dining events. • Greet guests walking in and out of the door. • Ascertain to guests' needs. • Organize reservations and walk-in parties to ensure guests' needs.• Maintain constant communication between management and all other employees to provide smooth operations in an extreme high volume environment.

Newport Beach, Ca

• Assist consumers with any inquiries in all departments such as footwear, accessories, and apparel available in-store and online.• Reach daily, weekly, and monthly sales goals by increasing the number of items sold per transaction.• Handle money transactions with a multi-billion cooperation.• Train new hires with the following back of house procedures: POS operations, receive and bin shipment, transfer product, organize apparel and footwear.• Coordinate 1-to-1’s between consumers and athletes in order to maintain a premium service to our clientele.• Assist managers with administrative duties such as filing, completing paper work, accounting for all bank tills, and performing security checklist.

Master Of Arts - Ma, International Studies In Media, Power, And Difference

Courses: Environmental Justice & Communication, Gender & Power in Media, Critical Animal Studies

Bachelor Of Arts - Ba, Organizational Communication, General

Activities and Societies: Founding member of Zeta Tau Alpha, Italy Immersive Course (2017) Emphasis in Interpersonal and Organizational.