Mailou V Email & Phone Number

Louisville, Colorado, United States

• Responsible for the coordination and communication of blood metals testing results, acting as a liaison between laboratory personnel and the executive review process - handling billing, data entry, andpatient and practitioner inquiries.• Manage test portal database for patient samples, including but not limited to creating, and updating user accounts, and uploading patient reports.• Receive and distribute incoming samples to lab staff, and manage patient reports for patients and practitioners.

Longmont, Colorado, United States

• Work in a collaborative team environment to address client support issues across a broad portfolio of electronic and cloud software via phone, e-mail and support ticketing system (Zendesk).• Update knowledge base document center with processes and procedures, including but not limited to creating documents/help articles and videos for troubleshooting purposes.• Work with the development staff to bring support cases to a conclusion, and improve support practices wherever possible.• Assist with quality assurance (QA) of new features being implemented for future versions of the database.

Denver, Co

• Managed small business benefits including but not limited to new hire enrollments and renewal requests with healthcare carriers.• Provided client support, administrative and data entry for day to day operations including gathering documents, and accurately entering data on applications and portals.• Worked closely with health insurance carriers via phone and email to confirm proper coverage for clients.• Served as a liaison between carriers and small businesses.• Possessed proper knowledge for a variety of documents and qualifications required by insurance carriers upon enrolling group’s for health coverage.• Contributed to updating and maintaining common knowledge database by taking initiative to develop processes for future standard operating procedures.• Worked through queues of requests in Sales Force to meet service level agreement deadlines.

Golden, Co

• Responsible for handling furniture orders and administration duties, including creating orders, making outbound calls, handling company inquiries, sorting and distributing invoices. • Performed coordinator duties including but not limited to managing orders with vendors, sales representatives and installers from beginning to finish.• Provided accounting with invoicing reports on a bi-weekly basis for completed requests.• Generated proposals with cost/sell pricing, sales tax, taxable/non-taxable products/services, shipping information, installation requirements, manufacturer quote information specific to each customer.• Attended project team meetings, work with account managers and designers to gain knowledge of vendor timelines.

Boulder, Co

• Administered and managed access for users in the state of Georgia through role based access control (RBAC) groups on platforms including Active Directory, Novell, Unix, Resource Access Control Facility (RACF) and Hardware Management Consoles (HMC).• Responsible for providing foundation security services to protect HIPAA and government sensitive information when provisioning user accounts for the State of Georgia agencies including but not limited to creating, modifying and disabling access.• Attended weekly meetings involving privilege access, large projects and transitions with platform leads, customers, project managers and subject matter experts.• Subject Matter Expert (SME) in assisting delivery project managers and team leads with managing and completing large projects.• Responsible for on call support during non-business hours for Severity 2 incidents including but not limited to outages and escalations.• Assisted with standard operating procedures and transition of the account from India to Boulder, Colorado in 2013 and migrating over 5000+ users from Novell to Microsoft Active Directory.• Provided tier 2 support to end users involving application and network access.• Provided training to new hires, created and maintained relevant documentation to include, but not limited to standard operating procedures and project change control methodologies.

Denver

• Created and managed network academia accounts for students and faculty.• Responsible for maintaining multiple computer labs where duties included maintenance and troubleshooting hardware/ software incidents for faculty and students on site.• Assisted in upgrading and reimaging computers to be up to date with security risks.• Provided documentation of standard procedures and training to new hires.• Assisted in training to new hires regarding processes and procedures for lab maintenance.