Mainor García Vásquez Email & Phone Number

Guatemala, Guatemala

-Explanation and Troubleshooting:Provide detailed explanations and troubleshoot issues related to the Folloze platform.-New Organization Requests:Manage the creation of new organizations and handle user management tasks.-User Engagement and Support:Engage in active conversations with Folloze users and offer support documentation.-Handling Various.

Guatemala, Guatemala

-Assisted users with general information and troubleshooting for LastPass services.-Guided and troubleshot Single Sign-On (SSO) systems such as Azure, Okta, LastPass AD Connector, and Google Workspace.-Provided technical support to LastPass users who had account difficulties, from product explanations to escalations for further assistance.-Gathered.

Guatemala, Guatemala, Guatemala

- Handled billing and technical support requests from small to medium businesses interested in using credit card machines to charge customers.- Managed multiple brands of credit card terminals, point of sale devices for mobile, and software that allowed small to medium businesses to charge using credit/debit cards.- Troubleshot various equipment brands.

Guatemala, Guatemala, Guatemala

• Maintained up to date knowledge of Hilton Hotels products and services.
• Worked well independently and on a team to solve problems.
• Handled guest calls for hotel reservations.
• Solved questions related to prices, promotions, and newly implemented products.
• Created reservations for the whole Hilton hotels brand.

Guatemala, Guatemala, Guatemala

• Maintained up to date knowledge of ezCater services.
• Handled back-office position digitizing restaurant menus to the online platform socompanies can order catered food for larger groups.
• Updated information previously entered so it can reflect the information the new menuhad.
• Handled multiple requests for information updates.

Guatemala, Guatemala, Guatemala

• Maintained up to date knowledge of TELUS Future Friendly Home products and services.
• Provided high quality customer service to customers.
• Handled sale transactions and returns in a timely manner.
• Answered all questions regarding products and promotions.
• Processed payments & promotions renewals, provided information about home servicespackages, billing information, and data processing.

Guatemala, Guatemala, Guatemala

• Maintained up to date knowledge of Royal Caribbean products and services.
• Provided guest and potential guest with up to date information about cruise bookings,promotional offerings, hotel reservations, land tours, Alaskan & Canadian cruise-tours,and information about the ports they were.
• Effectively sold staterooms to call-in customers.
• Responded to guest complaints in a professional and effective way.
• Processed payments and informed about billing processes.
• Created plane reservations for the guests to book their entire vacation with RoyalCaribbean.

Guatemala, Guatemala, Guatemala

• Maintained up to date knowledge of StraightTalk Wireless products and services.
• Handled customer calls and responded to queries about cellphone services, productmalfunctions, and promotions.
• Worked to address all customer concerns in a timely and effective manner.
• Handled large volume of calls on a day to day basis with a sense of calm and good workethic.
• Handled technical support inquiries as if they were my own, and tried to help in any waythat I could to make sure it was working properly.