Mainor García Vásquez Email & Phone Number

Guatemala, Guatemala

-Explanation and Troubleshooting:Provide detailed explanations and troubleshoot issues related to the Folloze platform.-New Organization Requests:Manage the creation of new organizations and handle user management tasks.-User Engagement and Support:Engage in active conversations with Folloze users and offer support documentation.-Handling Various Requests:Address a wide range of requests, including general inquiries, product features, user management, and basic Data Warehouse requests.Implement and support integrations with platforms like Marketo, Outreach, HubSpot, and Eloqua.-Troubleshooting and Escalation:Initiate troubleshooting steps, communicate with clients, and manage developer escalation requests.

Guatemala, Guatemala

-Assisted users with general information and troubleshooting for LastPass services.-Guided and troubleshot Single Sign-On (SSO) systems such as Azure, Okta, LastPass AD Connector, and Google Workspace.-Provided technical support to LastPass users who had account difficulties, from product explanations to escalations for further assistance.-Gathered additional customer information for escalation to the development team.-Offered support not only to individual users but also to companies utilizing LastPass services.

Guatemala, Guatemala, Guatemala

- Handled billing and technical support requests from small to medium businesses interested in using credit card machines to charge customers.- Managed multiple brands of credit card terminals, point of sale devices for mobile, and software that allowed small to medium businesses to charge using credit/debit cards.- Troubleshot various equipment brands like Ingenico, VeriFone, DejaVoo, PAX, Clover, etc.- Processed equipment replacements, supplies, and provided technical descriptions of different standard and mobile processing software.

Guatemala, Guatemala, Guatemala

• Maintained up to date knowledge of Hilton Hotels products and services.• Worked well independently and on a team to solve problems.• Handled guest calls for hotel reservations.• Solved questions related to prices, promotions, and newly implemented products.• Created reservations for the whole Hilton hotels brand.

Guatemala, Guatemala, Guatemala

• Maintained up to date knowledge of ezCater services.• Handled back-office position digitizing restaurant menus to the online platform socompanies can order catered food for larger groups.• Updated information previously entered so it can reflect the information the new menuhad.• Handled multiple requests for information updates.

Guatemala, Guatemala, Guatemala

• Maintained up to date knowledge of TELUS Future Friendly Home products and services.• Provided high quality customer service to customers.• Handled sale transactions and returns in a timely manner.• Answered all questions regarding products and promotions.• Processed payments & promotions renewals, provided information about home servicespackages, billing information, and data processing.

Guatemala, Guatemala, Guatemala

• Maintained up to date knowledge of Royal Caribbean products and services.• Provided guest and potential guest with up to date information about cruise bookings,promotional offerings, hotel reservations, land tours, Alaskan & Canadian cruise-tours,and information about the ports they were visiting in their voyage.• Effectively sold staterooms to call-in customers.• Responded to guest complaints in a professional and effective way.• Processed payments and informed about billing processes.• Created plane reservations for the guests to book their entire vacation with RoyalCaribbean.

Guatemala, Guatemala, Guatemala

• Maintained up to date knowledge of StraightTalk Wireless products and services.• Handled customer calls and responded to queries about cellphone services, productmalfunctions, and promotions.• Worked to address all customer concerns in a timely and effective manner.• Handled large volume of calls on a day to day basis with a sense of calm and good workethic.• Handled technical support inquiries as if they were my own, and tried to help in any waythat I could to make sure it was working properly.