Thiago Maioli Email & Phone Number

United States

Driving customers to find precise answers in multi-cloud environments, elevating Dynatrace product maturity based on observability goals.

- Provide customers "micro consulting" engagement with customer deployment, configuration, problem, triage, and troubleshooting of Dynatrace's software intelligence platform.- Identify potential growth and retention opportunities within customer conversations.- Triage, diagnose and provide solutions to complex configuration issues with Dynatrace solutions.

Lake Mary, Fl

- Translated stakeholder requirements into data-oriented system specifications and collaborated with system designers to implement improvement initiatives.- Developed and provided support in creating business rules, data quality rules and applies data profiling.- Provided support to business to monitor, investigate, remediate and communicate data quality issues.- Used SQL Server to retrieve, test and deliver data in a timely and efficient manner.- Identified opportunities for creating new analytics data structures to improve team efficiency.- Worked with SQL Server and Tableau.

Lake Mary, Flórida, Estados Unidos

- Interpreted data, analyzed results using statistical techniques and provided ongoing reports.- Identified, analyzed and interpreted trends or patterns in complex data sets.- Filtered and cleaned data by reviewing computer reports, printouts, and performance indicators to locate and correct problems.- Worked with management to prioritize business and information needs.- Located and defined new process improvement opportunities.- Worked with SQL and Tableau.

 Transformed project data requirements into project data models. Developed database objects, including tables, views and materialized views using SQL. Corrected any data entry error to prevent later issues such as duplication or data degradation. Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes. Developed performance dashboards using SQL and Tableau.

Main responsibilities:□ Responsible for managing new business opportunities, focusing on the customer base and on optimizing the supply chain services.□ Worked directly on understanding the needs of the client and developing proposals with detailed scopes.□ Responsible for managing and reporting the sales pipeline, implementing the approach training and the productivity tools.□ Developed new offers, interacting directly with the commercial director and SMB (Small and Mid-Sized Business) market strategists.□ Established workflows and priorities, contributing to fast communication among the team.Main Results:□ Sales growth of 103% in Q1 and 115% in Q2, compared to the respective months of the previous year.□ Increased rate of the conclusion of projects without deviations from the scope, from 65% to 89%.□ Optimization of resources used for mapping needs, using specialists from each segment to help in the demands.

Main responsibilities:□ Responsible for managing projects for the implementation of ERP TOTVS (Integrated Business Management System) and logistics operations modules such as the Warehouse Management System and TMS (Transportation Management System).□ Worked on receiving new proposals, requested meetings to align demand, allocated the deployment team with adequate profiles, prepared the deployment schedule, provided project visibility, and monitored tasks.□ Responsible for delivering projects according to the pre-established deadline and scope.□ Responsible for coordinating specific developments, as well as their resources and schedules, keeping the deployment teams and developments in line with respect to scope, term and quality.□ Nurtured relationships with base clients, with the purpose of identifying and meeting specific demands and generating new opportunities. Main Results:□ Earned a Customer Satisfaction Index above the average for GPs (Project Managers) of TOTVS. The internal customer satisfaction index of TOTVS' GPs has an average of 6 (scale from 0 to 10), and my individual score was 9.□ Achieved 85% of the delivery of projects within the established term and scope, with the company's average being only 65%.

São Paulo E Região, Brasil

Main responsibilities:□ Responsible for seeking partnerships with logistics and transportation companies, with the purpose of providing consulting on processes and support to the third party system.□ Responsible for managing projects for the implementation of warehouse management solutions for new clients.□ Created processes for internal support to BackOffice systems and the transportation of clients, focusing on improving the service and the SLA.□ Prepared the technical details and budget for the automation of the management of the warehouses in clients with large numbers of branches.□ Suggested partnerships with third-party monitoring systems, increasing fleet security andvisibility.Main Results:□ Implemented the TOTVS LOGIX WMS product in the headquarters of the client Grecco Logística, and successfully concluded for all its clients according to a pre-established deadline. Generated an increase in inventory accuracy from 85% to 93% and an unmeasured increase in productivity. The revenue of storage services, which had depended on 4 hours for each client, became automated and systemic, and were generated in 15 minutes.□ The average response time for internal emergency calls the client of Grecco Logistica decreased from 48 hours to 12 hours, after training the support team and inserting the concept of process leaders in each area of the company.

Main responsibilities:□ Responsible for mapping the needs of clients and base clients in the distribution and logistics segment.□ Implemented standard products and customizations related to the modules of Warehouse Management, Transportation Management, Business Intelligence and Call Center.□ Documented the phases of deployment and developed customizations according to the TOTVS implementation methodology (PMBOK Reference).Main Results:□ High customer satisfaction index with the work developed (95% approval).□ Fast career ascent due to astute knowledge absorption and business strategy. Began career as an intern in 2007 and ended this cycle as Senior Business Analyst in 2011.