Experienced Senior Technical Writer with a demonstrated history of working in the computer software and hardware industry. Skilled in content strategy, structured authoring, audience analysis, persona-based authoring, revamping UI, enhancing user experience, creating product walkthrough videos, setting up documentation processes and implementing them successfully, mentoring junior writers and reviewing their work, conducting interviews.Knowledge of authoring tools such as Madcap Flare, FrameMaker, Google Docs, Confluence, MS Office, RoboHelp, XMetaL Author Enterprise, Oxygen, SDL LiveContent Publication Manager, SDL Trisoft CMS, and Webworks. Experience in SnagIT, Visio, Camtasia, SVN, CMS; MSTP and IBM style guides.Extensive working knowledge of Agile Methodologies, Adobe Pro, Jira, and Share Point. Experience in domains such as Storage, Security, Telecom, Retail Execution Management, Industrial Automation, Cloud (PaaS), and Banking.Strong media and communication professional with a degree in BE (I.T) focused in Information Technology from D. Y Patil college of Engineering, Pune.