Maja Dimitrijević

Maja Dimitrijević Email and Phone Number

Live Casino Operations Coordinator @ ARRISE
Belgrade, RS
Maja Dimitrijević's Location
Belgrade, Serbia, Serbia
About Maja Dimitrijević

Maja Dimitrijević is a Live Casino Operations Coordinator at ARRISE. Colleagues describe her as "I've known Maja for years. She is an amazing co-worker who does everything according to standards and procedures, reaches and overreaches all of her goals with amazing speed and precision. Other than that, she is a sociable and amusing person to work with, but most importantly (at least for me) is that she has a big heart and is a team player who always has your back. Any workplace should be happy to have her on their team. Any place that loses her, loses big and it shows, believe me." and "I highly recommend Maja, who excelled as an agent on my team, handling chats and emails with exceptional skill. Maja is a quick learner and smart worker, how she tackles problems is impressive, recently she has been promoted to Senior Agent / casino coordinator due to her outstanding performance. Her adaptability, problem-solving skills, and effective communication significantly contributed to our team’s efficiency and customer satisfaction. Maja's proactive attitude and collaborative spirit make her a valuable asset to any team."

Maja Dimitrijević's Current Company Details
ARRISE

Arrise

View
Live Casino Operations Coordinator
Belgrade, RS
Website:
arrise.io
Employees:
2576
Maja Dimitrijević Work Experience Details
  • Arrise
    Live Casino Operations Coordinator
    Arrise
    Belgrade, Rs
  • Betsson Group
    Senior Customer Service Specialist / Casino Coordinator
    Betsson Group May 2024 - Present
    Belgrade, Serbia
  • Betsson Group
    Customer Service Agent
    Betsson Group Apr 2023 - Jun 2024
    Belgrade, Serbia
  • Clean Air Solution D.O.O
    Market Analyst
    Clean Air Solution D.O.O Nov 2022 - Dec 2022
    Belgrade, Serbia
    ▪ Telemarketing/Sales▪ Contacting referrals ▪ Promoting products by setting dates for demonstrations▪ Following scripted models for overcoming obstacles with clients▪ Communicating possible problems and solutions with my managers ▪ Setting weekly goals for demonstrations
  • Sitel Group
    Marketplace Integrity Agent
    Sitel Group Jul 2019 - Nov 2022
    Belgrade, Serbia
    ▪ Taking care of the content validity and quality on the client's platform▪ Constantly updating my own knowledge base of the guidelines given by the employer and the client and passing it on to other agents▪ Communicating with fellow agents about the daily tasks▪ Communicating with the management about the ongoing tasks▪ Passing on the information to junior agents▪ Taking part in education and training of the newcomers▪ Successfully completing the OCP workshop▪ Mentoring the newcomers through the OCP phase▪ Doing shadowing sessions with other agents on the tasks they are unsure or insecure about▪ Supporting the fellow agents during the shifts by helping them decide on the actions needed to take in order to solve a case they are working on (answering questions or guiding them to take an appropriate action)▪ Organizing the shifts by making daily workflows ▪ Taking part in MI Huddles and decision-making on the team level▪ Working on additional tasks provided by the client▪ Assisting in research on cases provided by the client▪ Making it to the last phase of the CGP program
  • 51Talk
    Online English Teacher
    51Talk 2018 - 2019
    Belgrade, Serbia
    In this position, I was teaching English to people of all ages through the official 51Talk platform.
  • Playata
    Game Forum Coach And Moderator
    Playata 2014 - 2017
    Germany
    Forum moderator:▪ Making sure that the forum is running smoothly▪ Helping with communication among foreign players▪ Helping with understanding of the game rules▪ Answering questions▪ Creating interesting tasks to keep the lively atmosphereCoach:▪ Giving new moderators coaching lessons (Skype)▪ Explaining the rules of both the forum and the game▪ Answering questions▪ Creating tasks in order to see if the new moderators understand what they are expected to do in certain situations▪ Taking care of communication problems▪ Taking responsibility for everyone under my supervision▪ Reporting to the senior supervisor by writing daily reports
  • Stevan Jakovljevic
    High School English Teacher
    Stevan Jakovljevic 2015 - 2016
    Vlasotince, Centralna Srbija, Serbia
    ▪ Preparing the lessons▪ Teaching English as a foreign language to children aged 15 to 18▪ Preparing the authentic material for children based on their abilities and level of proficiency ▪ Providing homework after every lesson▪ Offering extra credit work for ambitious students▪ Creating various games for the warm-up section of the lesson▪ Providing self-made exercises for students to practice at home▪ Providing self-made exercises and tasks for students to do in class (production part of the lesson)
  • Primary School
    Primary School English Teacher
    Primary School "Car Konstantin" 2015 - 2016
    Niš, Centralna Srbija, Serbia
    ▪ Preparing the lessions▪ Teaching English as a foreign language to children aged 7 to 10▪ Preparing the authentic material for children based on their abilities and level of proficiency ▪ Providing homework after every lesson▪ Offering extra credit work for ambitious students▪ Creating various games for the warm-up section of the lesson▪ Providing self-made exercises for students to practice at home▪ Providing self-made exercises and tasks for students to do in class (production part of the lesson)

Maja Dimitrijević Education Details

Frequently Asked Questions about Maja Dimitrijević

What company does Maja Dimitrijević work for?

Maja Dimitrijević works for Arrise

What is Maja Dimitrijević's role at the current company?

Maja Dimitrijević's current role is Live Casino Operations Coordinator.

What schools did Maja Dimitrijević attend?

Maja Dimitrijević attended Filozofski Fakultet U Nišu, Cubes D.o.o..

Who are Maja Dimitrijević's colleagues?

Maja Dimitrijević's colleagues are Grancea Robert, Mayur Aditya, Aline Lopes, Liudmyla Myshakovska, Aleksandar Jankovic, Stefan Damljanovic, Marcis Zarins.

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