Responsibilities:- Interpretation and translation of the documents and texts.

Customer Relations ManagementMarketing & SalesPR activitiesAdministrative & financial operationsSupply & logistic

Responsibilities:- dealing with customers and clients in French and English directly either by telephone, electronically or face to face- respond promptly to customer inquiries, handle and resolve customer complaints- obtain and evaluate all relevant information to handle product and service inquiries- provide pricing and delivery information- perform customer verifications- set up new customer accounts- process orders, forms, applications and requests- organize workflow to meet customer timeframes- direct requests and unresolved issues to the designated resource- manage customers' accounts- record details of actions taken- maintain customer databases- manage administration- communicate and coordinate with internal departments- follow up on customer interactions- provide feedback on the efficiency of the customer service process

Responsibilities:- Teaching French and Latin

Responsibilities:- English Interpreter and Administrative Assistant on the project in Varvarin, Serbia

Responsibilities:- Teaching foreign language (3 courses with the Employees of the New Belgrade Municipality)

Monitoring and Infrastructure Sector - TSfD Programme and the other projects (March 2001 - May 2014)Responsibilities: - daily correspondence by fax, e-mail and letters with municipal authorities and contractors; - constant liaising and support to the Technical Assistance TeamConsultants;- assistance to the Programme Manager and Local Officers on a technical level for running of unit’s external and internal contacts and relations, as well as on a business level: assistance to the Programme Manager in day to day management of the programmes in the sector, document preparations, filing and document control, press clipping, coordination with the local media and organization of the TV interviews, assistance to Programme Monitors in maintaining a system tomonitor the contracting activities of the Agency Programmes as well as in drafting the Agency reports to the European Parliament and European Commission.TA Team Energy for Democracy (January 2001 - March 2001)Responsibilities: - Constant contact and relations with relevant ministries: MIER, Finance and Federal Customs Administrations, governmental and local authorities, suppliers, final users, forwarding agents and distributors, media coverage of fuel distributor’s activities in the dispatch centre.

Immigration SectionResponsibilities:- handling inquires;- receiving and checking applications;- initial assessment of applications;- interview scheduling; - preparing files and forms for health;- character and security checks;- interpreting at the interviews;- referral of files to SMO for final decision;- visa evidencing.

Visa Section Responsibilities:- Assistant to the Refugee Coordinator, Counter;- Clerk at reception, member of immigration unit A, Registry Clerk and Printer Operator;- Interpretation at the interviews for immigrant and visitor visas, Translations, file creations, control and destruction, entering personal Information, providing information to applicants on procedures, printing of visas and medical forms, all registry functions and other related clerical duties.

Responsibilities:- secretarial work-answering phone calls;- business correspondence in French,English and Serbian (offers, orders, Invoices);- mail distribution;- filing; - receiving customers and suppliers;- dealing with home/foreign inquiries and assistance in sale.

LINC programResponsibilities: - teaching foreign language, written or verbal;- translations, data tabulation, writing reports, foresight and planning.

Visa sectionResponsibilities: - Verbal translation and a range of secretarial and clerical duties (preparing the files, phone calls, answering of enquires…)

Responsibilities:- secretarial work and teaching foreign language (French);- organizing cultural manifestations;- magazine promotions;- school presentation;- advertising of school’s language courses and activities.

Responsibilities: - daily analyses and selecting texts of Yugoslav foreign newspapers;- organizing press conferences, interviews, magazine presentations;- writing reports concerning current mass-medium, cultural and economic happenings; -- communicating with the publicand business partners

Responsibilities:- administration;- answering phone calls;- scheduling meetings; - mail distribution, filing, writing business letters;- assistance in planning and in the entry of payments.