Mark Jeffery Email and Phone Number

The General Manager Commercial Operations is responsible for leading and growing a range of revenue-driving operations and partnerships for Lifeline H2HS to achieve sustained expansion and financial security for the organisation.

Harbison is a registered charity owned by the community of the Southern Highlands. Our organisation was founded by a group of volunteers in the late 1950s to provide local, independent, high quality care and accommodation for the aged and disabled in the Southern Highlands and surrounding areas. Today we provide general and specialised care across a range of settings and are one of the largest employers in the Southern Highlands. Harbison is an inclusive employer that values the diversity of its workforce. We exist to support and nurture older people to maintain meaning and purpose in their unique lives.Leading a multi-disciplinary team, responsibilities across the whole organisation include:* Admissions* Accommodation* ACFI/Funding* Dementia Care* Feedback & Complaints (Resident Advisory Committee)* Lifestyle Program* Personal Care* Spiritual Care* Workplace Training* Ongoing Site Developments/Refurbishments

As part of the Quality, Safety and Risk (QSR) team the role of QSR Manager works within the Mission and Mission in Action of HammondCare to ensure that HammondCare services have a focus on improvement of care, service and staff safety. Managers in the QSR team work closely with the services and QSR Head of Region to ensure that our services are aligned with HammondCare’s philosophy and models of care and support the achievement of the service’s goals and aims. The QSR Manager provides leadership for the support for the core business and the service delivery of the organisation.

Lighthouse sees things differently. They exist for people. They’re here to give. Not to get. They are multifaceted, multi purpose, multi platform. Lighthouse provides a number of community innovations including Lighthouse Youth Initiative and Lighthouse Community Kitchen. Their obsession is to love their community. No strings attached. Lighthouse largely consists of volunteers ready and willing to do whatever it takes so that others can have the best life possible.The Operations Manager oversees and leads all the internal aspects of Lighthouse including, governance, finance / revenue, budgets, our venues, HR, operations and essential contractor relationships.

People Builders are a leading provider of the most up to date training, coaching, human resources and executive recruitment solutions throughout Australia, New Zealand and Asia.At People Builders we understand that one shoe does not fit all when it comes to training and coaching programs. With this in mind we have developed six key program areas that have been tried and tested across the globe to produce exceptional results. Each program contains modules that can be mixed and matched to suit your individual needs. We provide solutions for leadership development, workplace behaviour change, social and emotional intelligence, effective communication, executive and leadership coaching, train the trainer and more.

The Workforce Planner works with Key Stakeholders across HammondCare with current recruitment needs and to proactively plan for future recruitment, to ensure recruitment is done in a planned way, rather than just in time. The role will own and develop HammondCare's Staffing Blueprint 2020 and strategically plan for the organisation structure to support growth. The three key objectives are;1. Improve recruitment practices and capability across the organisation2. Create HammondCare's Staffing Blueprint for 2020, ensuring the organisation strategically recruits into this plan; and3. Develop attraction, recruitment, selection and retention initiatives for strategically important roles including succession planning.

The Residential Care Manager is responsible and accountable for leading all aspects of the operation of the Residential Care Facility at Horsley (Wollongong).This involves specific management responsibilities for a residential facility including making plans, carrying out actions and reporting on Quality Improvement, Resident Care, Staff Management, Financial Performance & Administration.Ensure that the care and support provided at the facility is of the highest quality, tailored to the needs of the individual residents.Ensure that care is delivered in a manner and style that fits within HammondCare’s models of care, by continually describing, interpreting and modelling the fundamental principles of our philosophy of care.Provide strong and effective leadership and has overall responsibility for ensuring that SDA’s and the Clinical Care Manager effectively manage clinical care issues.Ensure compliance with various regulatory requirements including WHS, infection control and accreditation issues.Ensure that staff are able to access appropriate training, support, and coaching, and that they are appropriately acknowledged.Build a culture that empowers direct care staff in working within our philosophy of care.Build a culture that delivers objective and transparent decision-making about staff issues.Coordinate effective ACFI and resident admission strategies so as to ensure that there is good documentation in the facility, that HammondCare is receiving appropriate funding.Ensure that the facility operates within agreed budgetary constraints.Manage a range of administrative responsibilities, including routine personnel issues, and work closely with senior management in regard to more contentious issues.

The People Services Manager works closely with the Business Units and Line Managers in leading change and providing momentum to the business. This role provides expertise and leadership in both transactional generalist people services (e.g. recruitment, R&R, award and agreement interpretations, Policy & Procedure) and transformational projects (e.g. rationalisation and negotiation of new industrial agreements) that support the key strategic plans of the organisation across all of our services.* Identify opportunities for effective communication of human resource information, policies and strategies, e.g. Intranet.* Provide counselling / coaching support to managers and assist in the organisation development of all levels within the organisation including career progression and succession planning.* Play a key role in the ongoing transition of the organisation to fully utilise the skill, talent and ability of staff at all levels to achieve higher performance levels.* Assist in business improvement through positively influencing and supporting leadership development within the organisation.* Operate as a business partner to make the People Services function more effective and value adding.* Assist in the design, creation and operation of formal and informal reward and recognition and retention strategies and programs.* People Services planning of new business ventures, e.g., acquisition of existing services or building of new residential facilities.* Annual Voice Survey analysis and action planning.* Reward and Recognition Programs (R&R).* Writing and maintenance of employment contracts, including template management.* Performance management and disciplinary procedures* Employee Relations, Award / Agreement advice and interpretation.* Knowledge of OHS and Workers Compensation management, eg, case reviews, return to work plans and premium reviews.* Workforce Planning Modelling* Policy and Procedure development and training.

grram|consulting is an Australian Management Consultancy Group founded with the single vision of providing a remarkable, flexible, service to all our clients which will assist them in meeting their own goals and objectives. Our Services are built into two streams; Human Resource Consultancy and Project & Event Management.

As one of the largest telecommunications hardware, software and professional services companies in the world, we employ nearly 60,000 employees in over 150 countries around the world.Role: To assist Line Managers and employees at Nokia Siemens Networks with operational questions and issues regarding Human Resources, whilst supporting the business through the global tools and people processes1. Delivering high quality in HR services Voice service & e-mail covering HR professional global services delivered in the ANZ sub-region. End-to-end employee lifecycle process support  Guiding managers and employees of all people management and HR practices Advise on existing HR policy HR SAP R3 data retrieval and report running Ensuring the quality of HR data and HR products, tools and process implementation Creating reports using different HR databases Managing international employees on Visas, currently 99 employees2. Coordinating the payroll process (550 employees, $5million monthly Payroll). Coordinating the payroll process so as to ensure the accurate and timely payment of staff Acting as the central point of contact for staff for payroll related issues Working effectively with the vendor to ensure a smooth payroll, and addressing staff queries3. HR tools and process training (& general guidance on related tools) Contact point on global HR processes, payroll, policies, practices and tools.4. Contributing to HR community Participating in NSN / Region wide projects Providing proactive feedback on HR processes, tools and services. Participating in various projects like HR tools development projects through testing (and piloting) Implementing and sharing best practices within HR community Working with external vendors to administer HR services (e.g. payroll)

IACC is a community owned, not for profit organisation that provides centre management and early childhood training services. IACC is committed to providing high quality, affordable early childhood services and training programs for children, families, staff and the community. IACC manages nine services throughout the Illawarra and Shoalhaven regions.Role: Providing generalist Human Resource Management services to IACC to facilitate the role of HRM within the organisation. Manage and Lead team of 8 administration staff. Oversee the effective operation of the administration department. Audit of current policies and procedures. Creation and amendment of various policies and procedures. Organise and conduct training for staff on policies, procedures and technology where required. Strategic recruitment and selection Organisational development, workforce planning and performance management Manage performance issues effectively to achieve high quality team outcomes. Manage transition from existing Awards to Modern Awards Provide advice to the Board on Salary and Benefit packages including FBT.

Role: Providing generalist Human Resource Consultancy services to IACC to establish HR frameworks, systems and tools; specifically to build a robust Performance Management System. Audit existing HR Policies and Procedures to ensure that they are current Developed and implement policy and procedures, Developed performance management system including, performance review process Redesign job descriptions Provided ongoing advice to Senior Management and Board

Adecco is the world's leading employment services company, with over 6,000 offices worldwide. They are the global experts in connecting people with the talent they need and the work they want. Their position as an industry leader is based upon the ability to effectively combine experience with innovation and enthusiasm along with a motivation to deliver solutions that meet the customers' needsRole: To lead, coach and develop the branch team to achieve business goals and maximise profit targets. Manage the team of 8 Recruitment Consultants and Support Staff. Responsible for 150+ casual workers on clients sites. Provided day to day advice and instructions to all 150+ casual staff Responsible for the workplace safety of all 150+ casual staff. Meet and exceed the needs of Adecco‟s clients, candidates, colleagues and shareholders To ensure profitability and growth of the branch business To actively promote the Adecco brand on the market via advertising, marketing, seminars etc To develop tenders and proposals for new clients Establish and Maintain effective client relationships Actively work to attract new clients using a variety of means including marketing, networking Ensuring that all candidates receive quality care at all times in their dealings with Adecco Ensure that service delivery is of the highest standards for all clients Develop, present and deliver recruitment methodologies that are tailored to the clients needs Engage in regular business planning and reporting activities. Meet all budgets and ensuring control of the branch P&L Forecasting and budget all business measures. Actively work to increase margin wherever possible in the branch Ensure all staff adhere to Adecco‟s code of ethics and compliance procedures Ensure all OHS procedures are carried out in the office and on client sites

Beilby is one of Australia’s largest privately owned human resource consulting groups. Their unique executive selection process is built on 30 years within the recruitment industry and backed by a range of advanced technology tools, professional consulting resources and an unrivalled two-year candidate performance guarantee.Role: Specialist recruitment consultant for the Human Resource Industry focused on recruiting Executive Human Resource roles across NSW.

Hays is Australia’s largest group of specialist recruitment consultancies. They operate in 222 branches at 45 locations throughout Australia, New Zealand and South East Asia, employ over 10,000 temporary workers very week, find permanent jobs for over 20,000 people in a year and have a turnover of $835million. Role: Specialist recruitment consultant focused on recruiting a range of Human Resource roles across Western Sydney.

Crown Castle engineers, deploys, owns and operates technologically advanced shared wireless infrastructure, including extensive networks of towers. Crown Castle offers significant wireless communications coverage to over 90% of Australian Population. Crown Castle owns and operates over 1500 towers and wireless communication sites across mainland Australia.Role: Provide a dedicated human resource generalist service to Crown Castle Australia by ensuring the most effective utilisation of Human Resources for the purposes of achieving strategic business objectives.

Crown Castle engineers, deploys, owns and operates technologically advanced shared wireless infrastructure, including extensive networks of towers. Crown Castle offers significant wireless communications coverage to over 90% of Australian Population. Crown Castle owns and operates over 1500 towers and wireless communication sites across mainland Australia.Role: Responsible for the end-to-end delivery of co-location application on Crown Castle structures. Managing own deadlines and internal / external supplier deadlines to assure timely and accurate completion of process milestones, in accordance with documented processes.

British Telecom provides the global connectivity to help multi-site organisations communicate and collaborate, any time, any place, through any device. They are building the worlds most advanced global IP Network and provide a wide range of connectivity options for voice, video, data and converged communication services..Role: Part of my role was focused on developing and managing the Customer Satisfaction and Continuous Improvement Program for Asia Pac, And, managed a portfolio of 8 corporate customers, first point of call for any complaints/escalations in the post-sales environment.