Majid Khan Email & Phone Number

Toronto, Ontario, Canada

· Support and manage IT infrastructure for the Canadian office regions.· Working within an Agile framework – Creating sprints, epics/stories and backlog items for pro-active planning and implementation (in JIRA).· Lead migrating on-prem servers to AWS including data migration and provision servers. · Managing EC2 instances, making changes via YAML with Visual Studio (Github).· Involved in office move projects – planning, hardware purchases, circuit installations and participate onsite installations.· Supported HP servers, Dell/EMC VNXe storage arrays, Cisco based switches, routers, APs and Video Conference equipment (Cisco Telepresence and Poly with Skype/Teams).· Perform quarterly vulnerability scans and provide findings to web-based applications (via Rapid7).· Involved with Cybersecurity assessments to gain certification for OSFI. · Provide Printer and Copier support with Equitrac print management software. Including proximity cards for users.· Created PowerShell scripts involving end-user settings with application packages, reporting and log analysis.· Supported and administrated on-prem and DC site servers, operating on Windows Server 2008/2012/2016, physical or virtual (VMware's ESXi 6.0).· Provided 3rd level support for our local Help Desk team. Office365, applications, conference/meeting room AV, networking infrastructure.· Updated and maintained system diagrams, assets and documentation for the Help Desk team (via Confluence).· Involved with DR testing, reporting and update documentation. · Involved with planning and deploying projects such as office moves, software and hardware deployment. Lead teams of 1-2 for users in IMAC in head office.· Maintain, perform changes and evolve overall server environment and storage subsystems.· Create change requests tickets via Remedy, such as server patching, replace hardware or office moves.

East Ham, England, United Kingdom

· Responsible with IT infrastructure management at head office and branch offices.· Managed and supported Windows 2012 Server including AD, Hyper-V, DNS, Files and DHCP services.· Implemented and administrated a hybrid Office 365 infrastructure with Exchange Online, Azure AD, SharePoint Online and MS Teams.· Managed and supported Exchange 2013 Server, including mailbox management, distribution groups and shared mailboxes.· Assisted with 1st and 2nd line Desktop Analyst's tickets.

Toronto, Ontario, Canada

· Provided IT services ranging from local client/server to our cloud infrastructure.· Supporting software and hardware for both Windows and Mac OS as well as end user mobile devices and tablets (Android, iOS and Blackberry).· Deployed patches, software updates on Citrix XenApp servers, Windows Server 2008/2008/2016 and Exchange Server 2007/2010/2013.· Managed client VM’s on platforms running VMware ESXi 6.0/5.5 and Microsoft Hyper-V.· Provided support and troubleshoot user's applications such as MS Office 2013/2016, Amicus, ACL5, PCLaw, Primafact and DMS (Worldox, iManage).· Administrated spam mail via Sophos Reflexion and Roaring Penguin and assist with end users.· Used Connectwise Manage ticketing system to dispatch and manage tickets.· Maintained and update server/file backup solutions (Veeam Backup & Replication, Symantec Backup Exec, Symantec System Recovery, Windows Backup).· Created new user’s profiles, follow client's policies and configure Citrix Desktop environments.· 24/7 on-call rotation support for all clients and infrastructure.· Used Connectwise Automate to deploy updates, software upgrades.· Prepared HP thin clients tailored to client’s desktop environment.· Troubleshoot networking issues such as firewalls, routers, DNS and DHCP.

London, United Kingdom

Providing after hours support and monitoring client systems,Act as an intermediary for clients and application support such as Oracle support for PoS systemsSupporting client desktops, laptops, smart phones (iPhone, Android and Blackberries), tablets and server (physical and virtual),Provide support on client’s consolidated servers on their private in-house cloud or hosted cloud environments (IaaS) via VMware ESXi 5.5 and 6.0,Administrate client Google Apps access or create accounts and share file accessCreate and configure Office 365 mailboxes, assign licences and install Office applicationsAssist with file server access on Windows 2008/2012, configuration or troubleshooting permissionsUtilise Powershell commands generating csv files for report requestsTroubleshoot domain replications on Windows 2003/2008/2012 PDCsMonitor and troubleshoot Exchange servers (2007/2010/2013) mailbox access, shared mailboxes and database healthPerform additional tasks for clients generating reports for third party applications for sales and clearing pending logs for processing overnightAssist with 3rd Line and Project engineer’s request for out of hours administrative tasks, i.e. extend storage space, processors, software updates and configure applicationsMonitor WAN, VPN connections. Assist with troubleshooting and liaise with ISP or telecom companiesAssist with user’s with out of hours SLA’s, via phone, email and remote access (Teamviewer) Provide assistance on pending support tickets on Support works or Service Now platform, dealing with priority tickets and advise on non-priority ticketsReport to client’s point of contact (mainly IT Directors/Managers) notifying issues and updates via phone, email and text messaging if a problem arise

London

Support and manage client IT infrastructures that are onsite, hybrid (such as Azure/Office365), RDS services or our IaaS platform (VSphere 5.5)Managing and resolving incidents using Autotask system and escalating to relevant teams when necessaryMonitor systems with Paesslar’s PRTG and resolve them using Solarwind N-Able Support and administrate Windows 2003/2008/2012 Server on Active Directory, Trusts & Sites, GPOs, DHCP, File Sharing (including DFS), Powershell Scripting Create Desktop Pools, Virtual Machines using VSphere and Horizon View Administrator console. Provide support with thin clients (HP) Troubleshoot performance related issues on ESXi hosts and datastores (NexSan) Provide support and administrate Exchange 2007/2010/2013 servers with mailbox creation, distribution groups, Activesync (including the configuration of user’s handsets). Maintenance such as moving mailboxes and database defragmentation. Manage Office365 mailboxes and utilize DirSyncUtilise PowerShell sciprts to perform administrative tasks on Windows Server 2012, Exchange 2013 and Office365Manage email filtering utilizing mimecast and spamheroManage Office365 mailboxes (on-premises) using DirSync and ADSI, assign licenses and OutlookMonitor client’s backup Dell AppAssure, Barracuda Veam and Symantec Backup ExecShoretel telephony system administration, create extensions and distribution groups, support the handset and Shoretel Communicator applicationProviding assistance with end users onsite after completion of projectsCreate RFC, MIM and RCA documentation when requiredInvolved on on-call when required, participate in weekend projects when availableProvide support for end-user’s applications such as Office 2010/13, VMWare Horizon View, Citrix Receiver, web browser based applications and Adobe productsManage user accounts on Citrix XenDesktop, troubleshoot user profiles, applications and printer issues.

London, United Kingdom

Present a professional, responsive image to users, assisting in problems and solutions, to manage expectations and increase user satisfaction.Supporting Windows 7 and XP Professional desktop environments (Dell and Lenovo laptops and workstations).Support and administer office servers (IBM xSeries) on Windows Server 2008 Enterprise. Responsible in managing for UK office DC server, file server, Exchange 2007 server, Navision, DHCP and RRAS/VPN servers roles.Perform administration duties deploying software updates and group policies. User account and mailbox management via Active Directory and user mailbox.Monitor MPLS, SDSL and ADSL lines and liaise with various ISPs including the management of Cisco 1800 and 800 Series Routers.In charge of backup and disaster recovery policies; Symantec Veritas Backup Exec and UPS monitoring (IBM).Perform system rebuilds and project roll-outs of Dell/Lenovo workstations and laptops (Ghost Imaging).Support and administer Call Centre telephony system (Nortel BCM 400 v3.7 migrating to Avaya IP500) - managing ISDN 30 and analogue lines, administrating extensions, DDIs, 08 numbers, agent and head-groups, voice mailbox and assist in call reports requirements (Crystal Reports).Administrate mobile contracts - supply, install and troubleshoot 3G data cards, Blackberries (Pearl, Bold, Torch on BES v5.0 server) and iPhone handsets. Involve in installation and support end-users applications - MS Office 2007/2010, Navision, Amadeus Flights/Cruises, Adobe Acrobat, Adobe InCopy CS4, Indesign CS4 and TNA 5.Hardware maintenance of Servers, PCs, printers (HP and Lexmark) and laptops - ensure network connectivity, setup workstations and laptop for employees; install and test software and hardware, setup remote-access services.Responsible in providing Cruise Sales Managers with conference presentation equipment and support.Involved in cruise exhibition stands- install PCs, audio and visual equipment.

London, United Kingdom

Serve as an onsite engineer participating in resolving desktop-end and server related issues for clients ranging with a user base from 100 - 3500.Reporting to various levels of management staff corporate MDs, Directors, Managers and Supervisors explaining problems and progress, to manage expectations and increase user satisfaction.Successfully resolve 40 - 45 issues weekly without requiring escalation to a higher tier.Involved in using helpdesk ticketing systems including Heat and Remedy.Provide weekly site visits as part of client's SLAs to resolve end-user's issues.Routine audits of systems & software, documenting system configurations.Assist in supporting servers ranging between 4-50 servers in server rooms and data centre environments.Involved in Server builds - Compaq Pro-Liant, Dell PowerEdge and IBM xSeries servers including RAID preparation, server hardware and rack installations.Responsible in installing and administrating Windows 2000/2003 Servers and Windows SBS 2000/2003, Exchange 2000/2003, SQL Server 2000 and IAS 2000.Perform administration duties deploying Group Policies, user and mailbox account management via Active Directory.Involved with WLAN projects using Cisco 1230 APs and implementing 802.1X security with RADIUS serversAssisted in network infrastructure installations from network points, patch panels and comms cabinet, including network switch installations (Cisco catalysts, HP ProCurve, 3Com).Install and administer firewalls and VPN configurations using Juniper, Watchguard and Cisco PIX firewalls. Involve supporting and installation or Blackberry Enterprise Servers v4.0 with Exchange 2000/2003 and handset configurationsSupport Desktop Operating System based issues - Windows 2000/XP and Mac OS X Involved in desktop/laptop roll-outs project of Dell, HP/Compaq and IBM workstations and laptops.

London, United Kingdom

Tracked, managed and resolved customer issues through Remedy helpdesk systemInvolved with pre and post sales with clients and account managers (advise and involved in projects)Provide telephone support and scheduled onsite visits to client sites to resolve incidents within agreed SLAs (part of our maintenance contracts)Monitor and administrate client’s systems via remote access; on Windows Server NT/2000/2003 and SBS Editions 2000/2003 platforms including MS Exchange 2000/3, SQL Server 2000, ISA 2000Assist with client domain name management (registeration, A/MX records management and sever setup)Configure and administer Windows Servers via DNS, Active Directory (users/groups), GPO, RRAS, DHCP and file sharingInstall, configure and support Windows desktop platforms; Windows 98SE, 2000 and XP (Home/Professional).Installation and support end-users applications – MS Office 2000/XP/2003, Citrix, Sage Line50, Adobe Acrobat 8/Photoshop/Illustrator and Reuters display boards. Configure and troubleshoot PDAs (XDaII, P910i and Palm) and Blackberry handsets, including desktop synchronisations and email access (including BES 4.0)Installing network infrastructure (Ethernet Cat5E/6 cabling, crimping, patching), Ethernet switches and routers 3Com, Cisco, Netgear, Draytek and comms cabinetInstall, configure and support client firewalls; Juniper, Watchguard, Symantec, Draytek, NetgearInvolved in backup and recovery of critical business data using Veritas Backup, ArcServe and Yosemite Server BackupInstall and administer BES 4.0 with Exchange 2000/3 and Blackberry handsetsMeet deadlines and critical service level agreements and ensure client satisfactionProvide quarterly/yearly system audits on software and hardware as part of our SLAInvolve with roll-outs of software deployment projects using Norton Ghost, SysPrep, GPO, MSI and upgrade hardware components

London, United Kingdom

Install CAT 5/5E cabling for network and telecommunication infrastructure, including patching, terminating and testing. LAN, ADSL, ISDN, PBX.Install and configure Digital Video Recorders (DVR) to client network (assist in router/firewall configuration).Provide training and demonstration to end users accessing CCTV/DVR locally on network or remotely.Deliver professional service and maintain a good rapport with customers.Troubleshoot and provide support on DVR and remote access via telephone and email communication.Involve in CCTV installation (coaxial cabling and crimp BNC).Assist in Alarm systems (PIR, bell box and cabling).Create quotations and generate invoices.Test and troubleshoot connectivity with DVR and CCTV camerasInstall and configure DVR server, recording schedules, local and remote viewingConfiguring client’s router/firewall and CCTV PC network settings to enable remote access – XP Pro/Home/2000) and Geovision based DVR PCI cardsTrain end user administrating new CCTV security system

London, United Kingdom

Responsible with 25 Dell/Compaq workstations, used as public hot-desksSoftware based support involving Windows 2000 Pro, MS Office 2000, Internet Explorer and other 3rd party [web based] applicationsInvolved with PC repairs and upgrades (in-house) and to home visits. Performing mobile phone handset repair and upgrades at hardware level and software level.

Bsc, Computing Mathematics

Education record

including Mathematics & English