Certified Customer Success Manager (CCSM) with 10+ years of experience in workflow automation, process optimization, and client service across high-growth companies.Expert in building strong client relationships and driving value creation through consistent execution and communication. Specialized in helping customers leverage Nintex Workflow Automation, Process Mapping, and Robotic Process Automation (RPA) to streamline business operations. Proficient in utilizing DocGen for Salesforce to generate detailed reports, and supporting customers with the Nintex Mobile App to enable efficient form-filling and automation on the go.Experienced in creating tailored business cases for customers across various industry sectors, aligning solutions to their unique needs and helping them maximize the benefits of workflow automation. Skilled in gathering and incorporating customer feedback to drive product improvements and foster long-term success.CCSM Badge : https://www.credly.com/badges/ae9d62b1-3f0b-4c73-936b-bbb389f131a1
Listed skills include Sql Server, Agile, Sharepoint, Tdd, and 1 others.