Majon Jose Email & Phone Number

Hemel Hempstead, England, United Kingdom

Doha, Qatar

1. Acting as a support resource for Tier II/III network operations, encompassing tasks like assisting with installations, ordering circuits, managing configurations, monitoring/diagnosing applications, and resolving issues related to fault isolation.2. Keep a close eye on network service metrics and generate daily reports to provide a comprehensive assessment of performance.3. Collaborating with field engineers (FEs) to tackle network-related challenges about a wide range of products and services, such as DSL, FTTH, IPVPN, MPLS, IPTV, IP Telephony, SDWAN, managed security, and VAS services.4. Configuring and troubleshooting SDWAN services deployed through Velocloud and Fortigate technologies.5. Tailor firewall rules and set up remote VPN accounts for remote office users based on customer specifications.6. Compiling and producing weekly/monthly reports for assurance operations.7. Addressing LAN-related issues for managed customers, and resolving end-user problems within the strict timelines outlined in service level agreements (SLAs).8. Assuming the role of a subject matter expert for the Ministry of Foreign Affairs Qatar project, which is operational on a global scale.

Chennai Area, India

1. Resolved VPN issues and configure new VPN setups for remote offices while also overseeing the management of wireless networks in both remote and head offices.2. Participated in the troubleshooting of IP addressing issues and perform updates of IOS images using TFTP.3. Verified end users' requests for accessing network resources and granted access to the Checkpoint firewall after obtaining necessary approvals.4. Monitored faults through Service-Now and take appropriate steps to clear them.5. Coordinated with Internet Service Providers (ISPs) to address link-down issues and escalate for prompt resolution if necessary

Bengaluru Area, India

1. Utilized the Netcool/SMARTS monitoring system to monitor customer data services across MPLS (L2 & L3 VPN), ATM, and FR platforms.2. Handled Remedy trouble tickets for both proactive and reactive faults.3. Took responsibility for analyzing recurring network issues and providing permanent solutions to customers through Remedy INV/ADV tickets.4. Familiarity with DSL technologies (SDSL/ADSL/CDSL) and the services provided to customers in Ex-C&W/Vodafone.5. Conducted troubleshooting at the L2 level for proactive and reactive faults, escalating to the L3 level when necessary to minimize business impact.6. Collaborated with telecom service providers, vendors, and third-party suppliers worldwide to resolve network faults within the specified service level agreements (SLAs).

India

1. Installing operating systems and configuring wireless router/modems for internet services.2. Verifying, implementing and testing LAN cabling for client offices.3. Troubleshooting LAN connectivity issue for end users. Also if required raising tickets with ISP for WAN failures.4. Managing the wireless network in the client office and creating SSID’s based on the request.5. Upgrade the IOS of Cisco/FOS Routers and switch in the client locations.6. Maintaining the technical documents like switch ports patching details, Network Diagrams, Service Diagrams.

Chennai, Tamil Nadu, India

1. Configuring and troubleshooting Cisco routers of 3825, 3845 and 2811series and Cisco Switches of 4948 and 2960 series and implementing networks using RIPv1, RIPv2, IGRP, EIGRP and OSPF.2. Preparing IPSCHEME for all location and keep on updating the IPSCHEME based on the location changes as per the Customer need.3. Monitoring & Maintaining the WAN Links across the District by coordinating with respective Service Provider and field executives.4. Responsible for storing the data on the tape drive and checking the link reliability and input errors.5. Making reports of the WAN links & VLAN changes & share the same to team members as per the requirement.6. Maintaining the Network Uptime & Controlling the Network thru NOC activities.

Bachelor Of Engineering (B.E.), Computer Science

Diploma, Computer Science

High School, Computer Science