Providing computer support and assistance to centers and the Administrative Offices in the designated region.Conducting regular software and computer equipment inspections and performing. preventative maintenance for equipment at the centers and the Administrative Offices in the designated region.Setting up computer equipment and software in centers as assigned.Troubleshooting, repairing, and replacing equipment as assigned.Providing system-level support of multi-user operating… Show more Providing computer support and assistance to centers and the Administrative Offices in the designated region.Conducting regular software and computer equipment inspections and performing. preventative maintenance for equipment at the centers and the Administrative Offices in the designated region.Setting up computer equipment and software in centers as assigned.Troubleshooting, repairing, and replacing equipment as assigned.Providing system-level support of multi-user operating systems, hardware, and software tools by installing, configuring, and supporting these systems.Identifying alternatives to optimize computer resources.Preparing detailed flow charts and diagrams outlining system capabilities and processes, especially for PC troubleshooting and networking.Performing weekend and evening on-call responsibilities. Show less

Provide IT helpdesk support to students and faculty/staff members at Bridgewater College.Identify technical solutions to resolve software and hardware technical issues.Provide prompt and professional customer service skills to end-users.Maintaining, repairing, and installing all hardware.Supporting and maintaining in-house computer systems, desktops, laptops, and peripherals.

Troubleshoot technical issues for 20-30 CVS stores and pharmacy employees per day, field inquires, diagnose problems, perform root-cause analysis, and identify issues and provided prompt responses for their software and hardware issues.Investigated reported issues and walked customers through scripted service protocols to rule out numerous problems.Created escalated service order requests to resolve the end users’ issue when appropriate.Document all issues and generate reports… Show more Troubleshoot technical issues for 20-30 CVS stores and pharmacy employees per day, field inquires, diagnose problems, perform root-cause analysis, and identify issues and provided prompt responses for their software and hardware issues.Investigated reported issues and walked customers through scripted service protocols to rule out numerous problems.Created escalated service order requests to resolve the end users’ issue when appropriate.Document all issues and generate reports detailing common problems and error trend.Displayed exceptional people skills and maintained a professional demeanor during every phone call. Show less