Dynamic and results-oriented professional specialising in delivering consultancy, training, and interim delivery services to diverse software delivery teams. Equipped with a wealth of experience across various roles, including the following specific accountabilities:Head of Training / Head of Learning and DevelopmentLed the charge in conceptualising and executing high-impact learning experiences for Agility in Mind's clients. Co-ordinated the development of cutting-edge training courses, mentored trainers, and ensured top-tier delivery standards, resulting in tangible improvements in team capabilities and performance.Interim Delivery RolesStepped seamlessly into critical full-time positions including project manager and Scrum Master, driving successful project deliveries while setting a benchmark for delivery leadership. Leveraged hands-on experience to guide teams towards optimal performance and outcomes.Agile Delivery ConsultancyEngaged with organizations on comprehensive 3 to 18-month engagements to fortify and institutionalise effective delivery practices. Tailored solutions to meet specific client requirements, emphasising outcome-driven strategies aimed at enhancing key areas such as planning, requirement analysis, and team dynamics. Empowered teams with enhanced capabilities, fostering a culture of efficiency and success.Product ConsultancyProvided personalised guidance and strategic insights to product owners and managers, facilitating the development of compelling strategies aligned with team objectives. Offered one-on-one support to bridge the gap between strategic planning and effective execution, ensuring seamless alignment and maximised value delivery.

ScrumMaster at Sainsbury's PLC on behalf of Salmon Ltd, I began the process of initiating an agile transformation for the eCommerce team. My role included consulting with both parties on the objectives of this transition, providing informal training on Scrum and the agile principles, and identifying the desires of Sainsbury's to improve their ability to quickly respond to change in a highly competitive sector. I then put together a recommendation for how Salmon and Sainsbury's could work with Agility in Mind to realise these goals.

Coached a business as usual team in their transition to an open and communicative kanban systemFacilitated project initiation workshops for a new product to help students track progress towards their goals and bring together multiple educational productsHelped to recruit four ScrumMasters and build a community of good practice, sharing ideas and leading workshopsWorked with the business to initiate an eCommerce re-platforming project to replace the old online shop with an Adobe CQ solution. I helped stakeholders to define a “minimum viable product”, and consider options for the best project approach.Developed and delivered a three-hour agile introduction course aimed at senior managers, teaching the core concepts through practical exercises and explaining the reasons why an agile approach can help solve the business needs they care aboutSet up a bespoke Jira workflow for the BAU team and used this to help them visualize their workflow, while tracking lead time and throughput

Development Manager and Scrum master for a front-end development team responsible for leading the team in carrying out agile development and practicing the scrum framework. Activities include:Working alongside a team of consultants to help the company in its adoption of ScrumWorking with the product owner to form a coherent backlog in value orderEngaging with stakeholders to communicate progress, explain the scrum process and how they can maximise their interaction with itHelping to form a community of scrum masters to share knowledge and techniquesCoaching the developers on an individual and team level on agile principles, career aspirations and issue resolutionLine managing the team

Scrum master for two teams developing measurement systems and visual components for BBC online.Facilitating planning sessions, daily stand-ups and retrospectives with a view to promote continuous improvementManaging stakeholder relationships and dependenciesCo-ordinating the full project lifecycle from inception to deploymentActive member of a community of agile project managers within the BBC, sharing issues and ideas Vendor management driving delivery of features by a third party for a web analytics contract worth £4.5M

Software development in an agile team (practicing Scrum) working with object oriented Perl, MySQL and Active MQ on a Linux platform (RHEL)Working on the system responsible for ingest, transcoding, metadata enrichment and publishing of AV assets for the BBC iPlayer

Application support for the in-house trading message hub that handles orders between European stock exchanges and the traders / customers of ITGIncident management during exchange outages or system issues, resolving technical issues and maintaining a high level of communication with stakeholdersDevelopment of tools to aid in the above activities, written in perl and TransactSQL

The exchange connectivity team is responsible for maintaining and developing a suite of internally developed Linux, Solaris and Windows processes that effect connectivity to the European stock exchanges and trading facilities. My responsibilities included the following:Systems integrationManaging a steady stream of change to the environment using an in-house change management solution built on an AFS file system and VMSProduction SupportInvestigating issues in a complex Red Hat Linux and Sun Solaris environment.Implementing emergency or long-term fixes and advising the business on the risks/benefits of each course of actionProject managementConducting analysis and coordinating development work, integration and go-live for exchange upgradesOperations managementReviewing and developing procedures undertaken by an off-shore team of integratorsDeveloping monitoring tools in Perl, encouraging best practice and maintaining procedural documentation in SharePoint

Operational support of the digital broadcast platform at Sky. My responsibilities included:Investigation and resolution of issues on a HP-UX and Red Hat/Suse Linux based broadcast systemDevelopment of improved operational procedures and monitoring scriptsIncident management, communication with production teams during incidentsTechnologies used: HP-UX; Linux; shell programming; Oracle SQL; Tandberg multiplex control and compression systems; NDS broadcast control suite of applications.