Terry Mcdonald

Terry Mcdonald Email and Phone Number

Sr. Account Director @ Servion Global Solutions
Denver, CO, US
Terry Mcdonald's Location
Denver Metropolitan Area, United States, United States
Terry Mcdonald's Contact Details

Terry Mcdonald personal email

n/a

Terry Mcdonald phone numbers

About Terry Mcdonald

Terry McDonald has been delivering business process improvement and customer experience solutions for nearly 30 years. First, as an IT professional leading CRM and other projects, then in call center technology sales. Today, Terry helps brands deliver Curiously Human™ digital experiences to their customers via LivePerson Conversational AI and Voice services.Consequently, Terry is uniquely positioned to help companies identify & successfully implement trans-formative customer experience and business process automation technologies.Key Aptitudes:- Contact Center and Customer Experience Applications include AI- Call Center Solutions / Call Center Applications- VoIP & Unified Communications (UC)- Business Process Optimization / Business Process Automation (BPO)- Customer Relationship Management (CRM)- Cloud Applications- Genesys - Interactive Intelligence- Business Process Outsourcing - MPLS, SD-WAN, TelecommunicationsTerry McDonaldContact Center Specialist✉ tmcdonald@liveperson.com☎ 720.987.7901

Terry Mcdonald's Current Company Details
Servion Global Solutions

Servion Global Solutions

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Sr. Account Director
Denver, CO, US
Terry Mcdonald Work Experience Details
  • Servion Global Solutions
    Sr. Account Director
    Servion Global Solutions
    Denver, Co, Us
    View
  • Alvaria Cx
    Account Executive - West
    Alvaria Cx Aug 2022 - Present
    Atlanta, Georgia, Us
    Aspect and Noble combined to become Alvaria; recently adding Cicero to our offerings.
    View
  • Colorado Springs Early Colleges
    Vice President, Board Of Directors
    Colorado Springs Early Colleges May 2015 - Present
    Colorado Springs, Co, Us
    Serving this awesome charter school network that helps high school students earn college credits and degrees. No Exceptions, No Excuses!
    View
  • Otg Consulting
    Communications Technology And Customer Experience Consultant
    Otg Consulting Mar 2017 - Present
    Frisco, Co, Us
    OTG Consulting is a consortium of some of the industry's most influential connected Telecom Executives leveraging their inside knowledge to assist SMB and Enterprise Businesses in their transition from the PSTN (old telecom network) to IP based Unified Communications in an effort to provide efficacy and savings. OTG offers the experience, knowledge, and technical understanding coupled with associations with all the key players/partners needed to provide solutions to navigate the impending changes.Companies today are utilizing many applications in the cloud and it has become very chaotic and hard to manage. OTG leads with an industry leading AEM (Application Expense Management) system allowing customers the visibility and inventory control required for success in today's workplace.
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  • Liveperson
    Client Partner, Voice - Strategic Entertainment And Hospitality
    Liveperson Jan 2022 - Jul 2022
    New York, Ny, Us
    Voice specialist "overlay" for an experimental new "voice" practice at this conversational messaging AI company. Practice was collapsed after a few months.
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  • 3Clogic
    Regional Vice President Of Sales
    3Clogic Mar 2021 - Jan 2022
    Rockville, Maryland, Us
    Joined 3CLogic to lead sales in Western U.S.
    View
  • Spotlight Inc.
    Ccaas Practice Leader (For Telus International)
    Spotlight Inc. Dec 2019 - Feb 2021
    Greenwood Village, Co, Us
    Joined this concierge consultancy organization, with their unique relationships and client-service culture, to serve TELUS International specifically as their CCaaS practice leader. After helping to launch the Google GCP cloud practice, I took over ownership of TI's "TC3" and "CC360" CCaaS products from Cisco and Thrio respectively. Ensured CC360 profitability through new pricing and quoting methodology, subsequently adopted for TC3. Built foundation for the CCaaS practice for all phases of the customer lifecycle, from prospecting through customer engagement and discovery, through acquisition to customer adoption and success.
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  • Talkdesk
    Enterprise Sales
    Talkdesk Sep 2018 - Oct 2019
    San Francisco, Ca, Us
    Recruited by previous sales manager to join new Enterprise Sales organization.
    View
  • Automated Voice & Data Solutions
    Territory Manager
    Automated Voice & Data Solutions Mar 2017 - Sep 2018
    Houston, Texas, Us
    Helping clients transform their customer experience with omni-channel contact center, artificial intelligence (AI), process automation, and video technologies. Joined AVDS in conjunction with their acquisition of Interactive Connect, for whom I was independently serving as business development leader.
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  • Oracle
    Cx Application Sales Manager
    Oracle Jun 2015 - Mar 2017
    Austin, Texas, Us
    Oracle's Service Cloud employing technologies previously known as RightNow, LiveLook, and others, enables clients to transform customer service, providing the best customer experience possible.
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  • Interactive Intelligence
    Mid-Market Sales Manager
    Interactive Intelligence Aug 2005 - May 2015
    Indianapolis, Indiana, Us
    ►Recurring President's Club qualifier and consistent top performer.►First on team to achieve quota in multiple, consecutive years.►Quickly promoted to sales from Channel Management.►Successfully and rapidly transitioned career from IT management and solution delivery to sales.►Direct and channel sales.Interactive Intelligence Group is a global provider of contact center, unified communications, and business process automation software and services for mid-size to large organizations. Founded in 1994 and now backed by more than 5,000 customers worldwide, Interactive Intelligence is profitable with annual revenues exceeding $350 million.
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  • Teletech
    Senior Manager / Global Solution Architect
    Teletech Aug 2000 - Aug 2005
    Greenwood Village, Colorado, Us
    ►Terry conceived and founded TeleTech's global Data Warehouse, producing substantial long-term savings while providing additional revenue generation opportunities.►Inaugural winner of TeleTech's "Made IT Happen" award for successfully launching TeleTech's first data analytics offering.►Successfull delivery of other projects includes "FastPath" (first client portal), agent timekeeping, and others.Specialities: Call Center, Contact Center, Unified Communications, VoIP, IP PBX, SaaS, Customer Service, Business Process Automation, Telecommunications, Automation Software
    View
  • Breakaway Solutions
    Managing Consultant
    Breakaway Solutions Apr 1998 - Aug 2000
    ►Terry successfully implemented Breakaway’s first hosted / cloud Clarify solution for a client that provides popular on-line Web fulfillment solutions (Massachusetts).►Technical team-lead responsible for integrating Clarify into a large telecommunication company (Ascend) having almost 500 users throughout four countries. Client-side development included interfaces to Primus, CTI and real-time Web chat software.►Successfully delivered CRM projects in Onyx and Clarify for other companies in California, Boston, and Chicago.Specialities: Call Center, Contact Center, Unified Communications, VoIP, IP PBX, SaaS, Customer Service, Business Process Automation, Telecommunications, Automation Software
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  • Panasonic Telecommunications Systems Company
    Applications Engineer/Senior Engineer
    Panasonic Telecommunications Systems Company Jun 1995 - Apr 1998
    ►Terry sdentified a substantial cost saving opportunity for Panasonic’s dealers while providing a value-added proposition for Panasonic’s sales force. This opportunity was realized through development of a MS Access application that consolidated data from various legacy POS systems.►Created and trained a new Quality Assurance team for Panasonic’s CPOS point-of-sale and back-office product. Implemented policies and procedures required to support this team’s operations.►Introduced Panasonic’s first Software Requirements Specification serving as the basis for customer contract negotiations, engineering specifications, and QA testing.Specialities: Call Center, Contact Center, Unified Communications, VoIP, IP PBX, SaaS, Customer Service, Business Process Automation, Telecommunications, Automation Software
  • Bp - Amoco
    Programmer/Analyst
    Bp - Amoco Jun 1989 - May 1995
    ►Terry successfully implemented many new applications in Electronic Data Interchange (EDI) order processing, cost accounting for Amoco's Lubricant Business Unit, and other business management applications.►Deployed Amoco's first PC-based point-of-sale system and bar code scanning technology. ►Proved feasibility of satellite based TCP/IP WAN resulting in significant cost savings compared to terrestrial options for Amoco's retail stores.Specialities: Call Center, Contact Center, Unified Communications, VoIP, IP PBX, SaaS, Customer Service, Business Process Automation, Telecommunications, Automation Software

Terry Mcdonald Skills

Unified Communications Saas Telephony Crm Voip Enterprise Software Cloud Computing Telecommunications Solution Selling Channel Partners Call Centers Managed Services Sip Data Center Management Contact Centers Channel Sales Professional Services Sales Operations Leadership Vendor Management Ivr Sales Direct Sales Account Management Call Center Cti Process Improvement Project Management Business Process Improvement Business Development Sip Trunking Ip Integration Business Analysis Sales Engineering Acd Consulting Strategy Outsourcing Customer Experience Workforce Management Avaya Hosted Services Team Leadership It Management Information Technology Salesforce.com Sales Process Product Management

Terry Mcdonald Education Details

  • Western Illinois University
    Western Illinois University
    Business
  • Schaumburg High
    Schaumburg High

Frequently Asked Questions about Terry Mcdonald

What company does Terry Mcdonald work for?

Terry Mcdonald works for Servion Global Solutions

What is Terry Mcdonald's role at the current company?

Terry Mcdonald's current role is Sr. Account Director.

What is Terry Mcdonald's email address?

Terry Mcdonald's email address is mc****@****ast.net

What is Terry Mcdonald's direct phone number?

Terry Mcdonald's direct phone number is (800) 633*****

What schools did Terry Mcdonald attend?

Terry Mcdonald attended Western Illinois University, Schaumburg High.

What are some of Terry Mcdonald's interests?

Terry Mcdonald has interest in Saas, Social Services, Ip Pbx, Telecommunications, Politics, Business Process Automation, Education, Contact Center, Science And Technology, Customer Service.

What skills is Terry Mcdonald known for?

Terry Mcdonald has skills like Unified Communications, Saas, Telephony, Crm, Voip, Enterprise Software, Cloud Computing, Telecommunications, Solution Selling, Channel Partners, Call Centers, Managed Services.

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