Terry Mcdonald Email & Phone Number

Denver, Co, Us

Atlanta, Georgia, Us

Aspect and Noble combined to become Alvaria; recently adding Cicero to our offerings.

Colorado Springs, Co, Us

Serving this awesome charter school network that helps high school students earn college credits and degrees. No Exceptions, No Excuses!

Frisco, Co, Us

OTG Consulting is a consortium of some of the industry's most influential connected Telecom Executives leveraging their inside knowledge to assist SMB and Enterprise Businesses in their transition from the PSTN (old telecom network) to IP based Unified Communications in an effort to provide efficacy and savings. OTG offers the experience, knowledge, and technical understanding coupled with associations with all the key players/partners needed to provide solutions to navigate the impending changes.Companies today are utilizing many applications in the cloud and it has become very chaotic and hard to manage. OTG leads with an industry leading AEM (Application Expense Management) system allowing customers the visibility and inventory control required for success in today's workplace.

New York, Ny, Us

Voice specialist "overlay" for an experimental new "voice" practice at this conversational messaging AI company. Practice was collapsed after a few months.

Rockville, Maryland, Us

Joined 3CLogic to lead sales in Western U.S.

Greenwood Village, Co, Us

Joined this concierge consultancy organization, with their unique relationships and client-service culture, to serve TELUS International specifically as their CCaaS practice leader. After helping to launch the Google GCP cloud practice, I took over ownership of TI's "TC3" and "CC360" CCaaS products from Cisco and Thrio respectively. Ensured CC360 profitability through new pricing and quoting methodology, subsequently adopted for TC3. Built foundation for the CCaaS practice for all phases of the customer lifecycle, from prospecting through customer engagement and discovery, through acquisition to customer adoption and success.

San Francisco, Ca, Us

Recruited by previous sales manager to join new Enterprise Sales organization.

Houston, Texas, Us

Helping clients transform their customer experience with omni-channel contact center, artificial intelligence (AI), process automation, and video technologies. Joined AVDS in conjunction with their acquisition of Interactive Connect, for whom I was independently serving as business development leader.

Austin, Texas, Us

Oracle's Service Cloud employing technologies previously known as RightNow, LiveLook, and others, enables clients to transform customer service, providing the best customer experience possible.

Indianapolis, Indiana, Us

►Recurring President's Club qualifier and consistent top performer.►First on team to achieve quota in multiple, consecutive years.►Quickly promoted to sales from Channel Management.►Successfully and rapidly transitioned career from IT management and solution delivery to sales.►Direct and channel sales.Interactive Intelligence Group is a global provider of contact center, unified communications, and business process automation software and services for mid-size to large organizations. Founded in 1994 and now backed by more than 5,000 customers worldwide, Interactive Intelligence is profitable with annual revenues exceeding $350 million.

Greenwood Village, Colorado, Us

►Terry conceived and founded TeleTech's global Data Warehouse, producing substantial long-term savings while providing additional revenue generation opportunities.►Inaugural winner of TeleTech's "Made IT Happen" award for successfully launching TeleTech's first data analytics offering.►Successfull delivery of other projects includes "FastPath" (first client portal), agent timekeeping, and others.Specialities: Call Center, Contact Center, Unified Communications, VoIP, IP PBX, SaaS, Customer Service, Business Process Automation, Telecommunications, Automation Software

►Terry successfully implemented Breakaway’s first hosted / cloud Clarify solution for a client that provides popular on-line Web fulfillment solutions (Massachusetts).►Technical team-lead responsible for integrating Clarify into a large telecommunication company (Ascend) having almost 500 users throughout four countries. Client-side development included interfaces to Primus, CTI and real-time Web chat software.►Successfully delivered CRM projects in Onyx and Clarify for other companies in California, Boston, and Chicago.Specialities: Call Center, Contact Center, Unified Communications, VoIP, IP PBX, SaaS, Customer Service, Business Process Automation, Telecommunications, Automation Software

►Terry sdentified a substantial cost saving opportunity for Panasonic’s dealers while providing a value-added proposition for Panasonic’s sales force. This opportunity was realized through development of a MS Access application that consolidated data from various legacy POS systems.►Created and trained a new Quality Assurance team for Panasonic’s CPOS point-of-sale and back-office product. Implemented policies and procedures required to support this team’s operations.►Introduced Panasonic’s first Software Requirements Specification serving as the basis for customer contract negotiations, engineering specifications, and QA testing.Specialities: Call Center, Contact Center, Unified Communications, VoIP, IP PBX, SaaS, Customer Service, Business Process Automation, Telecommunications, Automation Software

►Terry successfully implemented many new applications in Electronic Data Interchange (EDI) order processing, cost accounting for Amoco's Lubricant Business Unit, and other business management applications.►Deployed Amoco's first PC-based point-of-sale system and bar code scanning technology. ►Proved feasibility of satellite based TCP/IP WAN resulting in significant cost savings compared to terrestrial options for Amoco's retail stores.Specialities: Call Center, Contact Center, Unified Communications, VoIP, IP PBX, SaaS, Customer Service, Business Process Automation, Telecommunications, Automation Software

Bachelor Of Science, Computer Science, Math, Business

Education record