Alexander Blanco Email & Phone Number

Real Estate

South Broward County

Fort Lauderdale, Florida

• Responsible for the daily operation and grand opening of six primary care physician centers that provide a revolutionary type of healthcare to those under the Affordable Care Act. Key accomplishments included:
• Screened, interviewed, and hired physicians and clinical team managers.
• Collaborated with the corporate office on the creation of the referral process.
• Laid off due to United Healthcare pulling out of the Affordable Care Act.

miami/fort Lauderdale Area

• Responsible for the daily operation and growth of six primary care physician centers that provided coordinated healthcare to seniors on Medicare HMO plans. Key accomplishment included:
• Created the ChenMed Principals card that was used to keep the entire organization engaged with the corporate goals and mission.
• Worked collaboratively with the other market directors in order to decrease cost by 20% by making changes in process, network, and patient communication.
• Developed and ensured the execution of customer service trainings that assisted in increasing customer service scores from 89% to 91%
• Innovated new ways of delivering customer service to patients, which assisted in lowering retainable disenrollments from.75% to fewer than.5%.
• Created employee incentive programs that increased engagement performance, making my Market the #1 Market in customer service, patient compliance, low wait times, and employee satisfaction.

Coconut Grove, Miami, FL

• Responsible for the daily operation of the Front Office, Valet, Housekeeping, Laundry, and Spa for a luxury 4 diamond hotel. Key accomplishments included:
• Recognized as Leader of the Quarter in 2012.
• Built exceptional professional relationships with the team, which led to an employee engagement score of 91% and being named the #1 Ritz-Carlton in the Americas for employee engagement.
• Increased Front Desk upgrades from $25,000 in 2011 to $140,000 through incentives and daily communication of how to maximize daily inventory.
• Decreased Housekeeping Labor by 20% through effective staffing levels and the creation of new processes that made the Housekeepers more efficient.
• Enlivened the service values of the Ritz-Carlton by making them a part of my daily communication with the teams.

Miami Beach, FL

• Responsible for the accountability, efficiency, and full operations of the Front Office, Concierge Lounge, Valet and Concierge Agents. Key Accomplishments were:
• Developed and trained the Front Office team in increasing their levels of customer service which resulted in a 6% increase in guest satisfaction scores.
• Created a sense of responsibility and accountability through training, process and a sense of empowerment.
• Achieved a 10% reduction of labor costs by increasing productivity and providing the team with the proper support to effectively take care of the guests
• Implemented new strategies to maximize the use of the guest room inventories. These strategies resulted in an increase of perfect sold nights from 5 to 21 year over year.
• Obtained a 95% compliance in processes and procedures during yearly quality audits

Fort Lauderdale, FL

• Created a strategy and properly executed the increase in customer service in the Front Office, Concierge Lounge and Valet. Key Accomplishments included.
• Implemented procedures that increased customer service rankings from 315/332 to 67/332 in six months
• Promoted five team members to Supervisor and Manager positions through proper leadership training and development.
• Increased concierge lounge beer/liquor revenue 25% by training the concierge lounge attendants to upsell effectively.

• Implemented procedures that increased customer service ranking from 315/332 to 67/332 in 6 months
• Made cold calls for Sales and Catering
• Trained associates in determining guest’s needs and empowering them to exceed the guests expectations
• Developed several Supervisors and Front Office Agents to achieve promotions

• Responsible for the budget, inventory and customer service disciplines in the Front Office and Housekeeping departments. Key achievements included:
• Named Most Improved Hotel and Hotel of the Year in 2006.
• Created a procedure that helped raise rankings in guest satisfaction survey for Elite recognition from 51/68 (Jan-Jun) to 9/68 for YTD and 1/68 (July-Dec), and number 4 of all Marriott Brand Hotels in the United States
• Designed and implemented the strategy of renovating the soft goods products of 250 guest rooms in 1 ½ days.

Bachelors In Science, Hotel Management

Activities and Societies: Graduated Cum Laude, spent one month in Belgium for my concentration in International Hotel Management

Education record