• Diagnose and resolve a range of software, hardware, and connectivity issues• Deliver technical training on hardware/software to end-users• Developed and manage training program for new hires at BridgeTech, containing protocols and best practices for handling common user issues, client-specific software, and internal systems• Assist in determining requirements and developing plans to ensure smooth installation and documentation of new software, hardware, and applications• Design and Implement company-wide knowledge base• Provide front-line and escalation support

Conduct quality tests, perform inspection tests, calibrate equipment, and communicate test results for various hardware and peripherals.

The IT-Ready program gives people the knowledge and skills they need for a successful IT career, then connects them to an on-the-job experience opportunity. IT-Ready not only focuses on the technical skills, but on the soft, professional skills that employers look for in a worker.

Managed $13M worth of commodity accounts and oversaw just-in-time inventory system acquisition and supply management for international circuit board manufacturing company. Responsible for tracking supply of raw materials so that company had enough inventory on hand to manufacture and fulfill orders. Responsible for:• Droving daily production efficiencies by releasing the manufacturing orders related to specific customer jobs and assigned project work based on material and capacity availability • Managing inventory levels related to specific product lines and assigned project work. • Assist with problem-solving and executing appropriate countermeasures for deviations from planned inventory levels (MIN / MAX stocking violations)• Reviewing inventory planning parameters to establish and maintain appropriate customer service driven safety stock/reorder point levels for components and finished goods• Managing short and long term capacities to minimize past due orders and material shortages• Working with suppliers, engineering, accounting, and document control to solve various issues in order to acquire the correct parts for our customers• Maintaining key customer databases and order input systems• Effectively managing up to $13M worth of commodity accounts and consignment inventory to ensure that production did not have any lines down

As a Writing Mentor/Consultant I would work with small groups and individuals on the following:Work with students to review assignments to better understand them and brainstorm possible responses.Instruct students on conceptualizing an argument and think through its construction and delivery.Evaluate and choose among strategies to develop and revise drafts.Reflect on experiences as a communicator and writer and make informed rhetorical decisions.Promote student agency and support students as they navigate the challenges of reading, writing, and thinking in college.Mentor writing groups.

As an LMP I had the following responsibilities:Evaluate client information including symptoms, medical history, and desired results.Manage scheduling, finances, inventory and overall back of house operations to ensure profitability.Develope wellness training programs designed to improve flexibility and manage pain.Provide physical relief to clients through massage therapy, and follow up with guidance on stretching, strengthening, overall relaxation, and how to improve their posture.Document client’s condition and progress.

As a Customer Service/Tech Support Specialist I had the following responsibilities:Assist customers with issues involving the website.Assist customers with mobile device problems.Resolve all customer issues with regards to billing, shipping, or product.Maintain key customer databases and order input systems.Train, mentor, and motivate team members and new hires, with a strong focus on optimizing productivity and performance.Follow up with customers regarding payment methods and outstanding invoices.Negotiate appropriate customer service responses and resolutions for dissatisfied customers to assuage their issues.Build a personal connection with each customer to maintain their loyalty with the company.