Makesh Kumar Email & Phone Number

London, United Kingdom

Providing Technical hardware and software support at various sites.

London, United Kingdom

▪ Provide 1st and 2nd line technical support to clients working remotely using email, phone, chat and videoconferencing to resolve issues. ▪ Perform PC/Laptop setup, diagnostic, repair and upgrade system software and hardware. ▪ Support Project Management team to enhance IT infrastructures for well-established hotels such as Holiday Inn, The Hoxton and Tune Hotel. ▪ Installing and troubleshooting Windows 7, Microsoft Office and anti-virus.▪ Using Active Directory in order to re-create profiles, reset passwords, and add relevant groups.▪ Performed troubleshooting on desktop PCs, IP-phone set-up, printers as well as installing hardware peripherals.▪ Proactive monitoring of system performance and issues using AEM monitoring tools. ▪ Troubleshooting network related issues, Wi-Fi access points ▪ Granting permissions on Network folders and mapping Network Drivers for users. ▪ Liaising with internal and external teams for server commission/decommission, validation and billing. ▪ Taking on projects to help improve the performance and productivity of client accounts.

London, United Kingdom

As a point of contact the responsibilities of travel agent consultant were • Using a booking system to secure holidays• Collecting and processing payments.• Keeping clients up to date with any changes• Dealing with complaints or refunds (not one of the perks, but someone's got to do it)• Sending internal emails to head office in regards to any changes • Selling accommodation to customers• Answering phone calls on a 24/7 bases

Acton

As an Operations Partner my main responsibilities were • Stock Routine checks and Stock Management. • Took up to 10 orders per shift on the phone, which required the ability to listen carefully and log calls.• On occasions I am often required to work on my own which requires me to multitask and use my own initiative• Communicated effectively to the customer service team including effective handovers and partner performance• Resolving any minor troubleshooting on our PDAs, Printer issues or PC.

Harrow, United Kingdom

▪ Lead generation (About 100 calls/day).▪ Dealing with Cisco customers (IT managers) and discussing needs on computer network projects. ▪ Discussing Hardware products to companies to help them improve/upgrade their system and add new technologies. ▪ Customer management and arrangement of telephone appointments.

Bachelor’S Degree, Accounting And Finance, Second Class

• Information Technology • Business economics • Introduction to Finance • Accountant in Business • Corporate and Business Law • Financial.

Associate’S Degree, Information Technology, Distinction

High School, 6 G.C.S.Es Including English, Math And Science, A To B