Sutheesh Poothappara Email & Phone Number

London Area, United Kingdom

Proficient in Office 365 (Exchange Online, product suite), SharePoint, and Teams, with strong support skills for Windows 10/11 and Mac OS platforms. Experienced in Active Directory, MSAzure, and multi-factor authentication (MFA) management. Skilled in Windows Server 2012 R2 & 2019, HPE System Management. Knowledgeable in VPN technologies, NetExtender,Cisco Meraki, HP Switches, and Aruba Wi-Fi networksServer Infrastructure: Experience with HP & Dell hardware, Microsoft Server OS (up to 2019), VMWare, and Active Directory administration (DHCP, DNS, AD Sync, Group Policy, etc.).Cloud Services: Strong knowledge of Azure AD and Microsoft 365 services.Backup Technologies: Experience with VEEAM, Azure Backup, RedstorNetworking: Proficient with firewall, router, and VPN technologies (installation, configuration, and troubleshooting).Office 365 & Exchange Administration: In-depth experience with Office 365, Exchange, and related Microsoft Office products.Third-Party Applications: Troubleshooting of line-of-business applications (e.g., Sage).Backup & Disaster Recovery: Experience in implementing and maintaining backup and recovery solutions

Amman, Jordan

Responsibilities- Troubleshoot and resolve hardware and software issues for all end-user devices.Deploy Windows-based desktops and notebooks.Respond to user requests through the ticketing system.Communicate effectively with team members and users of all levels, both verbally and in writing.Possess knowledge of viruses, virus removal, and security principles.Unlock, reset, and administer user and computer accounts in Active Directory.Set priorities and meet project deadlines.Coordinate warranty-covered repairs with vendors.Manage assets, including computer equipment and software licensing.Maintain various models and types of printing devices.Manage and escalate critical issues to management or the relevant team.Deliver technical support to end users, handling hardware and software issues.Troubleshoot and resolve incidents related to desktops, laptops, printers, and peripherals.Support audio/visual technology and assist with video conferencing setups.Manage hardware inventory, perform system setups, and support office moves.Provide hands-on infrastructure support.Collaborate with internal teams and external vendors on IT projects.Prepare and maintain support documentation.

Sharjah, United Arab Emirates

Provide support for software, hardware, and networking for desktops, laptops, and servers.Provide maintenance and support for legacy products.May provide support for enterprise products.Perform disk replacements on enterprise storage products.Install and maintain PCs, associated software, networks, servers, and peripherals.Support network products from operational and maintenance perspectives.Execute installs, moves, adds, and changes (IMAC) as required.Test and certify PCs, networks, servers, and client-approved applications.Follow up on problems or escalations to ensure resolution.Troubleshoot hardware, software, and network connectivity problems.Address technical issues promptly, escalating complex problems to Level 2 support or appropriate IT personnel.Assist with the installation, upgrades, and patch management of software.Manage user accounts, email accounts, and access permissions in Active Directory, Office 365, and other relevant systems.Document support tickets, resolutions, and troubleshooting procedures in the help-desk system, ensuring records are accurate and up-to-date.

Ernakulam, Kerala, India

Ernakulam, Kerala, India

Idukki, Kerala, India

Diploma In Computer Hardware And Maintenance

Higher Secondary