Michael King Email & Phone Number

Castle Rock, Colorado, United States

• Manage and lead a team of 5 Volunteer Service Coordinators across 7 locations.• Working on a strategic initiative to integrate volunteerism in all departments of the organization.

Castle Rock, Colorado, United States

• Supervise and lead a team of 11 Customer Experience Associates at our Castle Rock Library.• Build and maintain branch wide public service and material handler schedules utilizing a 1DCL approach.• Collaborate with a team of 3 other supervisors to run daily branch operations.

Highlands Ranch, Colorado

• Supervise and lead a team of 20 Librarians and Customer Experience Associates at Highlands Ranch, our biggest and busiest DCL branch.• Oversee all department functions and customer experience functions: service desk staffing, branch activities, merchandising, hiring, and performance evaluations.• Communicate changes to the team and provide support as processes evolve as a result of the organization restructuring.

Castle Rock, Colorado, United States

• Supervise and lead a team of 15 Librarians and Patron Service Technicians.• Oversee all department functions: book clubs, collections, service desk staffing, district call center, tech tutoring, exam proctoring, reader's advisory, and reference services.• Guide and support team through a pandemic and organization restructuring by quickly establishing trust and building relationships.• Launched warm calls project as a team with other DCL leaders to engage customers over the phone… Show more • Supervise and lead a team of 15 Librarians and Patron Service Technicians.• Oversee all department functions: book clubs, collections, service desk staffing, district call center, tech tutoring, exam proctoring, reader's advisory, and reference services.• Guide and support team through a pandemic and organization restructuring by quickly establishing trust and building relationships.• Launched warm calls project as a team with other DCL leaders to engage customers over the phone during the COVID19 pandemic.• Improved communication in the branch by implementing Skype Messenger at all Service Desks.• Coach front-line staff on customer service interactions. Show less

Parker, Colorado, United States

• Recruit, train, and manage a team of 70-160 volunteers • Assess volunteer staffing needs; suggest new volunteer opportunities to staff• Interview prospective volunteers; recommend effective placement to decrease turnover• Cultivate a culture of volunteerism in the branch; elevating volunteer quantity and quality• Provide outreach by representing Volunteer Services at community service fairs• Assist patrons and volunteers with reader’s advisory and general library… Show more • Recruit, train, and manage a team of 70-160 volunteers • Assess volunteer staffing needs; suggest new volunteer opportunities to staff• Interview prospective volunteers; recommend effective placement to decrease turnover• Cultivate a culture of volunteerism in the branch; elevating volunteer quantity and quality• Provide outreach by representing Volunteer Services at community service fairs• Assist patrons and volunteers with reader’s advisory and general library questions Show less

O'Fallon, Il

• Directs and evaluates the work of 15 part-time Circulation Assistants and pages• Interviews, hires, and trains new staff; conducts performance evaluations• Implements customer service guidelines to ensure a patron-first environment• Models customer service standards to library staff and community• Analyzes reports, statistics, and circulation trends to identify issues and propose solutions• Resolves all customer complaints to ensure maximum customer… Show more • Directs and evaluates the work of 15 part-time Circulation Assistants and pages• Interviews, hires, and trains new staff; conducts performance evaluations• Implements customer service guidelines to ensure a patron-first environment• Models customer service standards to library staff and community• Analyzes reports, statistics, and circulation trends to identify issues and propose solutions• Resolves all customer complaints to ensure maximum customer satisfaction• Manages adult fiction collection, including weeding, shifting, and signage• Develops and manages adult audiovisual collection• Serves as Manager-on-Duty to handle all library issues• Attends meetings, conferences, workshops, and seminars to increase knowledge in current library trends and network with other library professionals Show less

Fairview Heights, Il

--Coach and develop a team of 35-130 associates--Calculate and manage payroll on a weekly and daily basis--Assist store manager with seasonal hiring, including interviewing, orientating, and training new associates--Analyze business results and make instantaneous decisions regarding staffing and zoning--Edit the computer-generated schedule to ensure proper sales floor coverage--Monitor stock room and prioritize shipment processing to ensure the right products are pushed to… Show more --Coach and develop a team of 35-130 associates--Calculate and manage payroll on a weekly and daily basis--Assist store manager with seasonal hiring, including interviewing, orientating, and training new associates--Analyze business results and make instantaneous decisions regarding staffing and zoning--Edit the computer-generated schedule to ensure proper sales floor coverage--Monitor stock room and prioritize shipment processing to ensure the right products are pushed to the sales floor Show less

Merrillville, Indiana, United States

O'Fallon, Illinois, United States

Master’S Degree, Library And Information Science

Bachelor'S Degree, Business Administration Management

Activities and Societies: Beta Gamma Sigma (business honor society)

Associate'S Degree, General Transfer Studies