IT Governance, Risk Management, and Compliance (GRC)IT Security - Supporting Compliance, Audit, Risk - HITRUST, SOC2, PCI DSSIT Policies, Standards, and Procedures

- Inspected computer systems for safety and maintaining records of CISCO licenses. - Performed troubleshooting during configuration of CISCO ASR-1000 WAN edge router. - Achieved dramatic reduction in project delivery time by an entire week through more effective planning of cable and rack space management. I also applied Gantt Charts to successfully cut delivery time by 20%.

- Achieved 25% improvement in customer retention during an 8-month period through implementation of quality rewards program. - Executed troubleshooting of computer systems and conducted routine maintenance that yielded 5% reduction in technical issues. - Directed utilization of cloud accounting software, which boosted efficiency and convenience by 30%. - Applied Adobe suite and Canva to best edit and arrange content for marketing and advertising purposes, producing 20% growth in brand awareness. I also reduced operating expenses by 17% through use of virtual offices while increasing online presence by 40% through strategic SEO initiatives.

- Actively contributed to computer system monitoring and maintenance while performing quality system installations and troubleshooting. - Maintained inventory of computer hardware and enhancing process of documenting incidence reports. Achieved reduction in repair costs in excess of $20K through hazard detection and issue diagnosis. I also slashed volume of tickets and incident callback rate by 12% through new solution delivery and strong analytical and communication skills.