· Led client outreach initiatives, identifying and engaging prospective clients while strengthening relationships with existing ones, resulting in increased client retention and expanded business opportunities.· Collaborated closely with the technical team to translate our complex cyber security offerings into clear, actionable insights for clients, enhancing their understanding and trust in our services.· Drafting tailored client proposals, aligning our services with their specific needs and objectives. This personalised approach strengthened client relationships and led to increased business opportunities.

· Assisted in overseeing daily operations of a high-volume coffee shop, ensuring exceptional customer service and adherence to brand standards.· Supported the Store Manager in managing a team of 12 staff members, including recruitment, training, scheduling, and performance management.· Led by example in delivering excellent customer experiences, handling customer inquiries, and resolving complaints effectively.· Monitored inventory levels, placed orders, and managed stock to reduce waste and maintain cost efficiency.· Analyzed sales data to identify trends and opportunities, implementing strategies to achieve store targets and improve profitability.· Maintained compliance with health and safety regulations, ensuring a clean and safe environment for both customers and staff.· Collaborated with the Store Manager to develop and implement promotional campaigns to drive customer engagement and sales growth.

· Awarded the Rising Star for my contributions to Lanistar Ltd including cross-departmental collaboration, communication, and problem-solving with a commercial acumen.· Managed and grew a diverse portfolio of client accounts, ensuring tailored solutions and exceptional service across global markets.· Identified and cultivated talent, spearheaded lead generation, optimized referral management, and conducted comprehensive due diligence.· Enhanced brand awareness by leveraging social media and digital marketing platforms, driving global outreach to a combined audience of nineteen million.· Led negotiations for marketing campaigns with clients and collaborated with external media partners to maximize impact.· Conducted in-depth market research and competitive analysis, developing strategic marketing plans to achieve company objectives.· Drafted coverage analyses, crafted submissions, and prepared compelling proposals for new clients and agency partnerships.