Maksym Urbanowicz Email & Phone Number

Kraków, Woj. Małopolskie, Polska

Junior Customer Success Manager in the German Team in Beekeeper

Kraków, Woj. Małopolskie, Polska

Kraków, Woj. Małopolskie, Polska

- auditing the calls of the German team to ensure compliance with internal policies and the highest quality of service possible- identifying areas of improvement for all team members- 1-2-1 coaching and feedback sessions to share insights and work on the areas of improvement- keeping the team up-to-date with product changes- providing QA training to the team to ensure consistent understanding of the company's policies- supporting the training team via providing product training to new joiners- cooperating with Team Leads and the Management Team to ensure that the critical SLA and KPI targets are met- tackling more challenging cases and supporting all-level team members while on calls

Cracow

Providing professional Customer Service, supporting the DACH region clients in the installation of codes and understanding of the below products:- Google Tag Manager- Google Ads: Conversion Tracking, Enhanced Conversion Tracking, Remarketing, Dynamic Remarketing- Google Analytics: Universal Analytics, Google Analytics 4, GA4 Migration, Ecommerce, Enhanced Ecommerce, Remarketing, Dynamic Remarketing, Event & Conversion Tracking- Google Shopping: Google Merchant Center, Feed creation, Dynamic Remarketing- Working with various Content Management Systems, such as WordPress, Shopify, Shopware, Magento, TYPO3, Wix, Joomla, JIMDO

Kraków

Kraków

Kraków, Woj. Małopolskie, Polska

Cracow, Lesser Poland District, Poland

I was teaching English to the students of different age (ranging from children to seniors) and of all levels. I was teaching in the Direct Method. With individual students we were also working on Business English skills.

Lesser Poland District, Cracow County, Poland

I was coordinating educational projects involving secondary schools in Cracow and in Poland. My duties were, among others, organizing the work of a group of over 40 tutors, and keeping in touch with the schools involved in the events. I took part in the logistic preparation of the tournaments of Oxford-style debates in Poland and was a host during the opening and closing ceremonies.