Yoyo Mak Email & Phone Number

Toronto, Ontario, Canada

Hong Kong Sar

• Toby is one of the largest service matching platforms in Hong Kong with 800+ service categories • Responsible for product roadmap planning, market research, shipping features on the front-end (4 apps + websites) and backend, designing new dataset structure, and conducting market research and user interviews • Increase order matching rate by ~30% by revamping the user flow and creating subsidy mechanism •Initiated change on the payment flow to reduce bad debt from ~25 /month to 0, saving ~USD$1,300/year for the firm• Partnered with business units and Customer Success Team to streamline the management of the payment/billing process. Helped customer services team to save 20 hours/month• Led the consumer app revamp project to onboard new service flows to the platform. Coordinated with 20 stakeholders to deliver the 6-month project on time. Major tasks included: designing project roadmap, creating PRDs, planning user tests and performing product demos etc.

Hong Kong Sar

• Led a team of 12 to manage 9 co-working spaces with 500+ tenants. • Took charge of facilities management, customer services, talent development, incident management etc.• Spearheaded service quality initiatives, which raised 9-fold positive feedback• Received team incentive award for 3 consecutive quarters • Awardee of Outstanding Contribution Award out of 100+ staff

•Outstood from 1,000+ candidates, became one of the seven Graduate Trainees• Worked in Integrated Facilities Management and Capital Market

Chengdu

• Initiated a value-added tenant service proposal for office team• Optimized the standard operation procedure of retail team• Created a floor plan of a competing mall for retail team

Beijing

• In charge of screening the applications for Self-media and Big V Bloggers• Handled an average of 600 applications per day, 25% higher than the team’s target

Hong Kong

• Led 7 interns to prepare for the 7th Hong Kong International Deaf Film Festival• Support in other ad-hoc projects, such as assisting in different functions

Hong Kong

• Coordinated in 5 team-building activities and built 3 databases• Connected the company with potential partners in 2 programs• Supported in ad-hoc projects, such as creating graphic designs

Global China Studies, Humanities And Social Science

Activities and Societies: Student Christian Fellowship - Sub-committee Member, Social Care Group Leader Awardee of the University.

International Bachelor Arts And Culture Studies, Arts And Culture

Exchange Student