Yoyo Mak Email & Phone Number

Toronto, Ontario, Canada

Hong Kong SAR

• Toby is one of the largest service matching platforms in Hong Kong with 800+ service categories
• Responsible for product roadmap planning, market research, shipping features on the front-end (4 apps + websites) and backend, designing new dataset structure, and conducting market research and user interviews
• Increase order matching rate by ~30% by revamping the user flow and creating subsidy mechanism
• Initiated change on the payment flow to reduce bad debt from ~25 /month to 0, saving ~USD$1,300/year for the firm
• Partnered with business units and Customer Success Team to streamline the management of the payment/billing process. Helped customer services team to save 20 hours/month
• Led the consumer app revamp project to onboard new service flows to the platform. Coordinated with 20 stakeholders to deliver the 6-month project on time. Major tasks included: designing project roadmap, creating PRDs.

Hong Kong SAR

• Led a team of 12 to manage 9 co-working spaces with 500+ tenants.
• Took charge of facilities management, customer services, talent development, incident management etc.
• Spearheaded service quality initiatives, which raised 9-fold positive feedback
• Received team incentive award for 3 consecutive quarters
• Awardee of Outstanding Contribution Award out of 100+ staff

• Outstood from 1,000+ candidates, became one of the seven Graduate Trainees
• Worked in Integrated Facilities Management and Capital Market

Chengdu

• Initiated a value-added tenant service proposal for office team
• Optimized the standard operation procedure of retail team
• Created a floor plan of a competing mall for retail team

Beijing

• In charge of screening the applications for Self-media and Big V Bloggers
• Handled an average of 600 applications per day, 25% higher than the team’s target

Hong Kong

• Led 7 interns to prepare for the 7th Hong Kong International Deaf Film Festival
• Support in other ad-hoc projects, such as assisting in different functions

Hong Kong

• Coordinated in 5 team-building activities and built 3 databases
• Connected the company with potential partners in 2 programs
• Supported in ad-hoc projects, such as creating graphic designs

Global China Studies, Humanities And Social Science

Activities and Societies: Student Christian Fellowship - Sub-committee Member, Social Care Group Leader Awardee of the University.

International Bachelor Arts And Culture Studies, Arts And Culture

Exchange Student