Mala "Amara" Tan Email & Phone Number

San Diego, California, United States

• Work with sales and customer success enablement to facilitate process improvements and training, and test new initiatives across all functions to measure impact.
• Collaborate with our data and business intelligence teams to better understand areas for operational improvement and surface problem-solving strategies for growth.
• Develop and maintain Salesforce dashboards and reporting for the Sales team.

San Diego, California, United States

• Perform device provisioning to enable new features for clients via company-based applications.
• Work cross-functionally with Client Success, Product, and Order Management teams to implement new features and resolve discrepancies.
• Document operational processes for device provisioning.
• Create and manage Salesforce Dashboards and Reporting for Order Management and Provisioning teams.

San Diego, California

• Monitor and analyze revenue performance trends.
• Make data-driven recommendations for product enhancements.
• Work with Data Engineering, Product, and Data Science to facilitate analytics dashboards and reports.

Greater San Diego Area

• Document product requirements from internal teams and deliver training to users.
• Interact with Developers, Product Managers and QA Analysts to facilitate new features and bug fixes.
• Release management for Local Reporting software using GitHub and Bamboo.
• Jira Administrator - implement project workflows and provide ongoing support for ticket management.
• Ensure quality of Local Reporting data and deliverables.

Greater San Diego Area

• Work within the team to support SaaS applications in a production environment.
• Monitor and perform disaster prevention and recovery tasks on all supported applications.
• Perform monthly data processing using Linux and TOAD for Oracle.

Greater San Diego Area

• Perform client data loading for search engine and web analytic files via ETL process.
• Perform client data imports on both a scheduled and ad-hoc basis.
• Use MySQL queries to QA, troubleshoot, and resolve data discrepancies.
• Work in a team setting to address complex customer service requests.
• Collaborate with Development, Product Management, and Account Management teams to provide solutions for timely data delivery and services.
• Promoted from Customer Service Representative.

Greater San Diego Area

• Administer supervision and training for Tier 1 Customer Care Representatives in a call center environment.
• Provide technical and product support to customers of ESET security software through email and phone calls.
• Create and maintain a process manual for the Customer Care team.
• Assist in documenting solutions for the Knowledgebase for training and information purposes.
• Promoted from Customer Care Representative.

• Instruct students in grades 9-12 in Algebra, Geometry, and College Algebra.

Orange County, California Area

• Student loan processing and advisement on financial aid policies, procedures, and federal regulations.
• Assist prospective students regarding the completion of financial aid applications.
• Work with loan guarantee agencies and bank representatives to ensure the timely payment of student loans.