Mala "Amara" Tan Email & Phone Number

San Diego, California, United States

• Work with sales and customer success enablement to facilitate process improvements and training, and test new initiatives across all functions to measure impact.• Collaborate with our data and business intelligence teams to better understand areas for operational improvement and surface problem-solving strategies for growth.• Develop and maintain Salesforce dashboards and reporting for the Sales team.

San Diego, California, United States

• Perform device provisioning to enable new features for clients via company-based applications.• Work cross-functionally with Client Success, Product, and Order Management teams to implement new features and resolve discrepancies.• Document operational processes for device provisioning.• Create and manage Salesforce Dashboards and Reporting for Order Management and Provisioning teams.

San Diego, California

• Monitor and analyze revenue performance trends.• Make data-driven recommendations for product enhancements.• Work with Data Engineering, Product, and Data Science to facilitate analytics dashboards and reports.

Greater San Diego Area

• Document product requirements from internal teams and deliver training to users.• Interact with Developers, Product Managers and QA Analysts to facilitate new features and bug fixes.• Release management for Local Reporting software using GitHub and Bamboo.• Jira Administrator - implement project workflows and provide ongoing support for ticket management. • Ensure quality of Local Reporting data and deliverables.

Greater San Diego Area

• Work within the team to support SaaS applications in a production environment.• Monitor and perform disaster prevention and recovery tasks on all supported applications.• Perform monthly data processing using Linux and TOAD for Oracle.

Greater San Diego Area

• Perform client data loading for search engine and web analytic files via ETL process.• Perform client data imports on both a scheduled and ad-hoc basis.• Use MySQL queries to QA, troubleshoot, and resolve data discrepancies.• Work in a team setting to address complex customer service requests.• Collaborate with Development, Product Management, and Account Management teams to provide solutions for timely data delivery and services. • Promoted from Customer Service Representative.

Greater San Diego Area

• Administer supervision and training for Tier 1 Customer Care Representatives in a call center environment.• Provide technical and product support to customers of ESET security software through email and phone calls.• Create and maintain a process manual for the Customer Care team.• Assist in documenting solutions for the Knowledgebase for training and information purposes.• Promoted from Customer Care Representative.

• Instruct students in grades 9-12 in Algebra, Geometry, and College Algebra.

Orange County, California Area

• Student loan processing and advisement on financial aid policies, procedures, and federal regulations.• Assist prospective students regarding the completion of financial aid applications.• Work with loan guarantee agencies and bank representatives to ensure the timely payment of student loans.