Malak Hamdan Email & Phone Number

Lebanon

• Build queries on SQL Database and Firebird Database (Insert – Update - Reports – Analyze Data)
• Create reports via SAP crystal reports (Query; Design and Formulas)
• Test and Document any new features on ERP system.
• Train users to properly utilize equipment and applications.
• Assists users to diagnose and solve data communication problems.
• Gathers and processes quantitative and qualitative data.

Beirut District, Lebanon

• Sales executives are the key point of contact between an organisation and its clients:
• Build networks and spheres of influence in order to grow prospect lists
• Organizing sales visits & demonstrating and presenting products
• Meet with customers and determine their need for goods and service
• Listen and draw out the concerns/problems of others to identify possible solutions
• Selling Microsoft products by establishing contact and developing relationships with prospects

Lebanon, Chweifet

• IT Service Desk Administrator:
• Manage and coordinate service desk activities and services
• Maintains database of problems and utilize service desk staff to research and solve problems
• Provide first-line technical support and solve the basic and more advanced routine user hardware and software problems or questions
• Communicate with users – keep them informed of request progress, notify them of impending changes or agreed outagesHR administrator:
• Forming and maintaining employee records

Beirut District, Lebanon

• Meeting with clients and determining their requirements.
• Working with clients on definition of scope of a project.
• Planning timelines and the resources needed,
• Clarifying a client’s system specifications and understanding the nature of their business
• Install/Configure SQL server2000/ 2005/2008
• Defining software, hardware and network requirements.