 Planning, evaluating, implementing and continuously improving all aspects of training function & processes in sync with business growth Focusing on employees development through individual training & development plans Analysing training needs to improve service excellence Creating, designing and delivering training on various modules  On job coaching, training and monitoring the performance of the team members through interventions to ensure efficiency in business & operations and helping them in increasing the service efficiency Ensure standardized implementation of all the processes by designing process manual Formulating training calendar Motivating teams with regular employee engagement programs