Martin Albrecht Email & Phone Number

Perth, Australia

Perth, Australia

 Participating in and leading service improvement projects,  Developing strategies, policies and procedures to improve service delivery and prevent incidents, factoring in person centeredness, human rights, quality, customer complaints and OSH considerations. Responding to incidents, developing strategies to minimise further impact on the customer and staff Completing functional assessments involving numerous stakeholders and coordinating the delivery of support strategies. This… Show more  Participating in and leading service improvement projects,  Developing strategies, policies and procedures to improve service delivery and prevent incidents, factoring in person centeredness, human rights, quality, customer complaints and OSH considerations. Responding to incidents, developing strategies to minimise further impact on the customer and staff Completing functional assessments involving numerous stakeholders and coordinating the delivery of support strategies. This required close cooperation with the business on multiple levels, as good relationships, understanding and buy-in were crucial in successful delivery of the plans.  PBS case and funding management  Conducting Internal Quality, Compliance and Restrictive Practices audits; developing strategies to address the findings.  Influencing, motivating, training and collaborating with stakeholders in Operations to achieve successful implementation of improvement strategies. Co-developing a training program “Better way” aimed to facilitate culture change that has been running for 6 years, training staff for 5 years, training the trainers. Show less

Perth, Australia

 Developing strategies that improved the efficiency of support and case management of DMI level 1 and 2 employees Completing DMI Assessments for employees with disability, following their support and observation. Supporting successful job placements of people with disability in open employment by identifying and addressing the needs of the person and the business and coordinating solutions.

Graduate Diploma, Education

Bachelor Of Arts - Ba, Mass Communication/Media Studies