Malcolm Allen

Malcolm Allen Email and Phone Number

Vice President Operations OnTarget Partners @ OnTarget Partners
frisco, texas, united states
Malcolm Allen's Location
Justin, Texas, United States, United States
Malcolm Allen's Contact Details

Malcolm Allen personal email

n/a

Malcolm Allen phone numbers

About Malcolm Allen

I manage the Business Development activities at OnTarget Partners for clients targeting the Customer Experience sector in contact centers.We successfully facilitate market outreach for the following areas, among others:• Speech and Text Analytics• Advanced IVR• Chat Bots• Workflow Automation and Optimization• Omnichannel Analytics• Speech to Text Transcription• BPO and Staff Augmentation• Virtual Call Center SolutionsThe solutions provide tools to quickly analyze issues in the Customer Experience area and identify powerful solutions to increase Customer Satisfaction while providing a solid ROI.My growing team of prospectors have coordinated over 500 appointments for a wide variety of clients throughout the United States, including those operating in travel, insurance, healthcare, utilities, CPG and retail industries. Typically, we coordinate appointments with Director level and above, and 50% of attended appointments tend to result in 2nd steps, demos and potential contracts.

Malcolm Allen's Current Company Details
OnTarget Partners

Ontarget Partners

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Vice President Operations OnTarget Partners
frisco, texas, united states
Website:
ontargetpartners.com
Employees:
34
Malcolm Allen Work Experience Details
  • Ontarget Partners
    Vice President Business Development
    Ontarget Partners Jul 2017 - Present
    Frisco, Tx
    I have managed over seventy contact center campaigns/projects during my time here at OnTarget Partners. My clients have provided very positive feedback regarding the quality of not only my work but of my team’s work. Over the past two years, I have managed the business development activities of OnTarget Partner clients whose technology helps contact centers with multi-channel discovery and analysis improving Customer Experience and increasing ROI in marketing, sales, and cost-to-serve. My growing team of prospectors has coordinated over 500 appointments with a wide variety of contact centers throughout the United States, including those operating in travel, insurance, healthcare, utilities, and retail. We do this with targeted:• List Generation and Research capabilities• Digital Marketing• Lead Generation • C-Level Appointment Setting• Sales Outsourcing • CRM/Marketing Automation Consulting ServicesOnTarget’s experienced and motivated, US-based Associates form the frontline for our Client’s go-to-market efforts by helping target the right B2B prospect at the right time with the right message in the right format.OnTarget Partners LLC – “Intelligence for business”®OnTarget helps B2B businesses market and sell more intelligently.
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  • Daegis
    Inside Sales Manager
    Daegis Aug 2014 - Jun 2017
    Irving, Tx
    • Generated qualified sales opportunities while using Salesforce CRM solution• Implemented business processes and best practices for the inside sales team• Created and nurtured a healthy sales funnel to increase the sales revenue for outside field sales reps• Cold called into target companies who generated $50 million -$5 billion dollars in revenue while determining what solutions would be the best fit for the organization• Quickly build rapport to establish client confidence in company’s software solutions which manage, modernize and mobilize global data• Facilitated the implementation of database management tools such as RainKing
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  • Brink’S
    Insides Sales Manager
    Brink’S Sep 2013 - Aug 2014
    Coppell, Tx
    Responsible for creating business opportunities to sell multiple product lines to strategic accounts in the financial or retail markets. Develops and maintains strong partner relationships with existing and new customers. Works with internal resources to coordinate all account activities and customer issues. Retains accurate and current records and with a focus on management of multiple accounts within the commercial sales department. Ensures that developments and changes to current accounts are reported in a timely manner using the Customer Relationship Management (CRM) tool. Provides a single point of communication for strategic planning and for tactical issues escalation and resolution in client relationships. Actively involved in the customer on-boarding process.
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  • Stratta Solutions
    President
    Stratta Solutions Nov 2010 - Sep 2013
    Analyze and solicit new business from new and existing transportation customers. Screen carriers for proper authority, insurance, safety and service requirements. Communicate operational issues to management and make recommendations when necessary. Manage new business growth objectives. Establish and maintain proper operating margins for brokerage operation. Offered spot quotes on all customer freight. Negotiate and contract inbound and outbound rate agreements paid to the solicited carrier(s). Tender the load information and the freight volume shipments. Work directly with customers and drivers to arrange freight shipments, schedule transportation, resolve service issues, compile driver paperwork and secure profitable loads. Monitor and review service reports daily to ensure on-time delivery. Manage both carrier and driver services to achieve the desired results for our customers. Reassignment of freight loads and determination of the exact location of equipment to minimize failure impact. Management of a network of partner carriers to determine best cost and service option for orders. Direct the allocation of freight loads as operational needs demand.
  • Vendere Partners
    Prospect Manager
    Vendere Partners Aug 2006 - Nov 2010
    Dallas, Tx
    Generated qualified sales leads while using Microsoft-based technology solutions. Organized and assembled market research data to determine which sales solutions to utilize as well as determined which associated business processes would have the greatest positive impact on sales revenue for prospects. Created and nurtured a healthy sales funnel to increase the sales revenue for not only Vendere Partners but for new clients as well. Met and exceeded monthly and quarterly sales quotas. Cold called companies who generated $5-200 million dollars in revenue while determining what service solutions are needed based upon the needs of each potential prospect (for example: set attendance to event registrations, prospect list development and set qualified appointments for a client's inside or outside sales team). Articulated business value to potential business prospects while building interest in potential service solutions through a solution sales approach. Coordinated informative weekly client meetings with each account serviced during which campaigns were determined based upon market trends and previous account success via conference call or through face to face meetings with the client. Developed and maintained a satisfied and loyal customer base. Mentored new Vendere team members through explanation of the Vendere sales process, preparation of the client meeting agenda, explanation of the reporting process to clients and extensive CRM training.

Malcolm Allen Skills

Customer Service Microsoft Word Microsoft Office Microsoft Excel Negotiation Strategic Planning Microsoft Outlook Powerpoint English Windows Research Outlook Teaching Photoshop Public Speaking Html Budgets Editing C++ C Java Business Development

Malcolm Allen Education Details

Frequently Asked Questions about Malcolm Allen

What company does Malcolm Allen work for?

Malcolm Allen works for Ontarget Partners

What is Malcolm Allen's role at the current company?

Malcolm Allen's current role is Vice President Operations OnTarget Partners.

What is Malcolm Allen's email address?

Malcolm Allen's email address is ma****@****gis.com

What is Malcolm Allen's direct phone number?

Malcolm Allen's direct phone number is +197293*****

What schools did Malcolm Allen attend?

Malcolm Allen attended Texas Christian University, Texas Christian University.

What skills is Malcolm Allen known for?

Malcolm Allen has skills like Customer Service, Microsoft Word, Microsoft Office, Microsoft Excel, Negotiation, Strategic Planning, Microsoft Outlook, Powerpoint, English, Windows, Research, Outlook.

Who are Malcolm Allen's colleagues?

Malcolm Allen's colleagues are Frank Sikes, Randy Roller, Matt Calhoun, Miranda Dawkins, Lindsey Gibson, Jeff Marquiss, Eric Nichols.

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