Malcolm Ayers Email & Phone Number

Knoxville, Tennessee Area

SUNRISE COMMUNITY OF TENNESSEE, Knoxville, TN Executive Director, Director of Staff Development, Supported Employment Coordinator • Administer a $5 million budget and the financial performance of a 250-employee facility. • Improve employee scheduling and staffing, resulting in reduced overtime costs of 70%. • Retool training programs to strengthen skill development and knowledge retention. • Recruit, interview, conduct candidate testing and hire RNs, LPNs, and CNAs. • Interact with local industrial, retail, healthcare and service companies to help clients gain employment. • Implement an accountability program with specific benchmarks that resulted in improved employee productivity. • Doubled the DMRS rating for operational compliance in 18 months. • Manage the transportation fleet with 28 specialized vehicles and equipment for disabled passengers. • Monitor billing to ensure compliance with TennCare and Medicare guidelines. • Support State of Tennessee guidelines and initiatives for vocational rehabilitation of adults with disabilities.

Morristown, Tennessee

LAKEWAY CENTER, Morristown, TN 1997 - 2007Plant Operations Manager • Managed 120-person manufacturing and vocational rehabilitation facility for disabled workers.• Accountable for health/safety compliance, staffing, training, planning, budgeting, performance reporting, finances, and customer satisfaction• Oversaw daily plant operations, vocational training, and implemented business development efforts with local industries to generate new manufacturing business and employment. • Recognized for obtaining Underwriters Laboratory (UL) approval at the location, the first sheltered production facility in Tennessee to obtain this certification. • Secured business with General Electric, Snapper, Carwell Gardner, John Deere, Isuzu, Bavarian Motor Works, Ford Motor Company, Berkline, NCR, and Lear Inc. • Implemented safety programs that reduced worker’s compensation insurance and lost time accidents. • Created public relations campaign to promote the organization and create community awareness. • Led successful continuous process improvement and ISO compliance efforts.

Morristown, Tennessee

VOLUNTEER BLIND INDUSTRIES, Morristown, TN 1994 - 1997Supervisor of Vocational Services • Improved operational performance by implementing lean manufacturing practices and statistical process control to reduce waste and production re-runs. • Supervised job skills training program providing vocational assessments, employment opportunities and job skills training for visually impaired workers. • Managed work study program at Tennessee School for the Blind that assisted students is gaining real world work experience when applying for jobs after graduation • Secured non-military manufacturing contracts that increased revenue and improved cash flow. • Contributed to new product development efforts to expand employment base and introduce manufacturing capabilities into new markets. • Performed safety audits to reduce workplace injuries and ensure OSHA compliance. • Managed HR activities for vocational training department including policies, procedures, payroll, employee counseling, vocational planning, educational planning and compliance.

Education record

Master Of Arts (M.A.), Organizational Management

Bachelor Of Science (Bs), Organizational Management

Professional Certificate, Human Resources Management/Personnel Administration, General

Activities and Societies: Intermural Athletics, WUTK 90.3 College Radio Sports Director, Lambda Chi Alpha Fraternity

Associate Of Arts (Aa), Journalism

Activities and Societies: Same as above

Associate Of Science (A.S.), Business/Commerce, General

Activities and Societies: Senator's Page, Intermural Sports