Malcolm Bishop Email & Phone Number

Auckland, New Zealand

My initial focus is managing the delivery and support of a Master Data Management solution for a large NZ retailer.

Auckland, New Zealand

Represented across the Spark Business Group, comprising Spark, CCL, Leaven, Qrious, Digital Island and more. A mostly new group of clients with some old favourites too.

Auckland, New Zealand

A well-organised, well resourced and technically leading company that still feels like a welcoming family.

Auckland, New Zealand

A company with a comprehensive breadth of capabilities that values employees and customers. I was responsible for service delivery to a fabulous portfolio of a number of clients including Air New Zealand, Countdown Supermarkets and the Just Group (Just Jeans, Portmans, Smiggle etc.)

Auckland, New Zealand

Lexel are NZ's largest privately owned IT integrator and are growing at pace. I led the Service Desk who support a number of clients across Australasia, predominantly in the retail sector.

Great opportunity to work with NZ's largest IT environment, identifying and implementing improvements to their Regional Service Desk operation, which supports 28,000 staff across the 4 Auckland and Northern regional DHB's.

Managing the Infrastructure Support, Telephony Support and Desktop Support Teams. Focused on 2nd and 3rd level support for core ICT infrastructure.

Led the service teams within the Technology department including Service Desk, Desktop Support and Telephony Support while developing a brand-new Service Management Centre, covering Event Management, Release Management, Security, Disaster Recovery and Backups.

Took on the challenge of developing the existing helpdesk structure into an efficient, ITIL–aligned Service Desk.

- An enjoyable and hugely educational foray into sales.

During my tenure I managed Bridgestone through a number of changes including migration of Lotus Notes to Exchange, and the introduction of Sharepoint.

Soon after starting with Integral as a support engineer, I was placed at Bridgestone. There I quickly moved in to a Site management role, and led Integral’s support team of 3 at Bridgestone.