Coordinated and replied to insurance, patient, and internal customer inquiries.Developed, stored, and reported medical coding information to create statistics of healthcare encountersArranged paper charts and scanned 100% of data into the database entry systemFormulated and resolved denials and rejections within the standard billing cycle timeframe.Analyzed incomplete records and independently pursued missing information. Created spreadsheets and updated information on insurance coverage diagnoses, procedures, and fees.

Identified and resolved system performance issues by regularly benchmarking and testing them.Monitored open work orders for equipment repair and followed up with staff to fully resolve concerns.Coached 100% of users on operation and care for installed equipment.Controlled technical support team compliance with global budgets and technology use guidelines.Improved hardware, software, and network connectivity issues by diagnosing faults and completing skilled repairs.Assigned future maintenance and repair needs by analyzing equipment performance records.Allocated detailed and exhaustive documentation for system processes and procedures.