Malcolm Johnson Email & Phone Number

West Yorkshire

Yorkshire

Manage a team of security officers on a residential client contract for a supplier of manned guarding servicesResponsible for the smooth management of a team of professional security officers during operational dutiesLiaise with client contact via face to face, electronic and verbal communication on a daily basisHandle daily site issues effectively including investigations, threat reports/updates, daily schedule of works, PPE compliance and staff welfare requirementsProvide detailed reports and updates to management team at HQ on a regular basisMaintain staff performance and development through regular team briefings/meetings & 1-1’sUpdate on-site operating documentation to ensure compliance and adherence with industry regulation and company policy.

West Yorkshire

Manage day-to-day operations on a prestigious multi-site client contract for a leading sector-based expert solutions companyResponsibility for multi-site operations delivering and maintaining high level service to each sitewithin the sector portfolioMaintain client contact via regular site visits, monthly and quarterly meetings. Regularlyupdate client on staff, site issues and agreed performance/targetsHandled investigations, disciplinaries, grievances and welfare in line with HR guidelinesEvaluate client satisfaction through customer surveys, feedback forums and provide timely reports and updates to the Senior Management TeamReview staff performance and developments through regular team briefings/meetings and 1-1’sLiaise regularly with the Recruitment Department for up to date information on vacancies and conduct interviews and selection of permanent/temporary site staffComplete internal audits to ensure adherence to SIA Regulation and company policies/procedures

Leeds, West Yorkshire, Uk

Responsible for the effective day-to-day operation of security services within a large region for a leading supplier of professional manned guarding servicesResponsibilities include:Manage and develop support managers, supervisors and core staff to ensure effective work practices Implement personal development plans and identify training and coaching needsRecruitment and selection of core & support staffDeliver and maintain contractual agreementsMaintain SLAs for all sites including KPIs AIs & RAsCarry out yearly appraisals, monitor performance and development through site attendance, feedback forums and communicationMaintain high levels of customer focus, service & communicationOrganise, attend and monitor monthly contract meets Attend national & regional client review meetings highlighting key areas for service improvement, innovations and best practiceHandled investigations, disciplinaries, appeals & grievances in line with employment regulationsReview contracts to identify potential saving and added value initiativesConduct various regulatory audits to ensure adherence to company policies/procedures

East Midlands Region

Managed day-to-day regional operations on a portfolio of contracts for a leading independent supplier of professional manned guarding servicesResponsible for:Multi-site operations delivering & maintaining high level service to each client contractMaintained client contact via regular site visits, monthly & quarterly meetings. Regularly update client on staff, site issues and agreed performance/targets Handled investigations, disciplinaries, welfare, grievances & redundancy in line with HR guidelinesEvaluate client satisfaction through customer surveys, feedback forums and provide timely reports to the Regional Manager reference any issuesReview staff performance and developments through regular team briefings/meetingsLiaise regularly with the Recruitment Department for up to date information on vacancies and conduct interviews & selection of permanent/temporary site staff