Malcolm Liang Email & Phone Number

Singapore

Singapore

- Investigate and review cases related to client complaints and fraud to identify and escalate breaches of internal policy/regulatory/legal requirements.- Conduct thematic review of client complaints to identify and evaluate potential process gaps and operational/business risks within the Bank, and provide root cause analysis and recommendations to the Bank’s internal stakeholders for implementation.- Oversee and advice the implementation/enhancement of fraud risk control measures. - Conduct periodic review of internal fraud and complaints handling policies and procedures, and fraud-related training materials to ensure compliance with Group and regulatory requirements.- Prepare ad-hoc and periodic reporting to Group, the Bank’s Executive Risk Committee, Regulators, and internal/external auditors. - Mentor and guide locational team members on the conduct of investigations into client complaints and fraud-related matters.

Singapore

Singapore

- Review and approve transaction alerts as part of the Bank’s transaction monitoring process.- Conduct trend analysis on STRs filed to provide recommendations on process/ control improvement(s) to mitigate against potential AML risk.- Perform annual scenario and threshold review to ensure comprehensive coverage in the transaction monitoring process.- Liaise with overseas compliance office to ensure Head Office and local regulatory requirements are met, and provide ad-hoc advisory regarding AML issues.- Maintain/update the respective sanctions/regulatory lists and ensure that they are uploaded onto the various sanctions screening databases.

Singapore

- Investigate FAA-related complaints to identify breaches of internal sales policy and regulations.- Perform review and testing of controls and procedures to ensure compliance with regulatory and internal requirements.- Develop and standardise common compliance practices/ requirements across the Bank’s group-wide compliance function in accordance with regulatory/ operational risk requirements.

Singapore

Singapore

Singapore

Bachelor Of Business Administration (Bba), Finance, General

Education record