• Carrying out the first line tasks on a rotation basis. • Create tickets and answer calls.• Carry out triage on tickets.• Monitor alert platform and create tickets and investigate alerts. • perform pre spec’d changes on Palo Alto, F5, checkpoint and other platforms.

Responsible for website and custom web application development and day to day running servers and resolving all technical issues with server and services we offer. Customer support and resolving issues that arise for clients for the services that we provide. Website development, usually CMS systems or bespoke HTML/PHP sites. Creating and maintaining custom web application systems for multiple clients, these are mainly developed in PHP/ MySQL and designed around the requirements of their specific business needs. Quotation system for automatically quoting engine/gearbox replacement and tracking progress. Created customizations to lead distribution system, custom reports and API feeds to Other Systems. Responsible for maintaining and resolving any server or client support issues that arise particularly with the hosted web and mail servers. Resolving any issues on the office computers or network or phone system. Technical and Server Support. Monitor analytics and AdWords for performance and issues.

Employed to assist in maintaining network, computers and network servers (NT, XP and Netware and system software.) Keeping them updating and resolving any faults on the systems or network including printers. Moved to an internal company division called Rascal Solutions Ltd to create and maintain a help desk for tracking problems and to distribution and update and configure all the PDA units that independent retailers and a few major UK supermarket chains were trialing for Magazine returns and credit management. Responsible for reporting and compiling list of application changes, to pass on to the developer to get the application changed as required. Moved onto 2nDimension LLP to run the helpdesk and control distribution of phone 2D barcode scanners for automated voucher validation system for newsagents. This was trialed by several Mainstream Newspapers in the UK but never progressed past the trial stage even though there was lots of interest from Newsagents and the newspapers.

Responsible for supporting local businesses, Installing Servers, workstations and networks. Supporting their applications and resolving any technical issues including hardware and software. Perform installation, configuration, and support of networks, hardware and software for corporate and home customers. Responsible for carrying out any administrative network tasks required by the corporate customers. Support was carried out via phone, remote connection to the network or by a visit on site. Resolving any issues with client's connectivity to the Internet and private networks. Carry out diagnostics, repairs and upgrades for walk-in retail customers.

Contracted to Vancouver General Hospital to assist in the day-to-day maintenance Repair, upgrades and replacement of computer systems and printers. Diagnosing hardware related faults. Installation of workstations and printers around the hospital grounds.

Responsible for diagnosing faults and carrying out repairs on IBM compatible PCs. Microsoft certified OEM Installation and Okidata Printer repair certified. Recommending system configurations and then building the systems based on client’s requirements. Diagnose and rectify software errors and corruption client's computer systems. Configuration and maintenance of small business network systems. Perform on site or in-store installations and repairs for retail customers.

Worked at various stores throughout the lower mainland as required. Preparing work orders; locating/ordering required parts. Preparing repair estimates and recommending additional work. Contacting customers for authorization; costing completed Work Orders. Explaining the work performed and recommendations made to the customer. Calculating daily labour & parts totals and ensuring that all daily paperwork was completed correctly.

Assisted in the day to day running of the family Care Home business, in the absence of one of the partners. Duties included property and vehicle maintenance, procurement of all supplies and provisions, banking and bookkeeping.

Employed as vehicle repair technician specializing in electrical repairs and diagnostic. Appointed Warranties Administrator, dealing with warranty claims and administration. Liaison with Peugeot U.K. Head Office for warranty claims authorization, validity and approvals. Responsible for customer relations concerning out of warranty claims. Assisting with running reception, booking appointments and preparing quotes and getting additional repairs authorized.

Worked under the government Youth Training Scheme, which included part time college attendance. Employed as a trainee electrical and electronics technician. Duties at work included customer service, sales, displays, and stock maintenance, cash and credit transactions, making of patch cables for CB Radio and assisting in the running of the mail order service