Malcolm Marsh Email & Phone Number

Canterbury, GB

Maidstone, England, United Kingdom

• Carrying out the first line tasks on a rotation basis.
• Create tickets and answer calls.
• Carry out triage on tickets.
• Monitor alert platform and create tickets and investigate alerts.
• perform pre spec’d changes on Palo Alto, F5, checkpoint and other platforms.

Faversham, England, United Kingdom

Responsible for website and custom web application development and day to day running servers and resolving all technical issues with server and services we offer. Customer support and resolving issues that arise for clients for the services that we provide. Website development, usually CMS systems or bespoke HTML/PHP sites. Creating and maintaining custom.

Canterbury, England, United Kingdom

Employed to assist in maintaining network, computers and network servers (NT, XP and Netware and system software.) Keeping them updating and resolving any faults on the systems or network including printers. Moved to an internal company division called Rascal Solutions Ltd to create and maintain a help desk for tracking problems and to distribution and.

Langley, British Columbia, Canada

Responsible for supporting local businesses, Installing Servers, workstations and networks. Supporting their applications and resolving any technical issues including hardware and software. Perform installation, configuration, and support of networks, hardware and software for corporate and home customers. Responsible for carrying out any administrative.

Vancouver, British Columbia, Canada

Contracted to Vancouver General Hospital to assist in the day-to-day maintenance Repair, upgrades and replacement of computer systems and printers. Diagnosing hardware related faults. Installation of workstations and printers around the hospital grounds.

Langley, British Columbia, Canada

Responsible for diagnosing faults and carrying out repairs on IBM compatible PCs. Microsoft certified OEM Installation and Okidata Printer repair certified. Recommending system configurations and then building the systems based on client’s requirements. Diagnose and rectify software errors and corruption client's computer systems. Configuration and.

British Columbia, Canada

Worked at various stores throughout the lower mainland as required. Preparing work orders; locating/ordering required parts. Preparing repair estimates and recommending additional work. Contacting customers for authorization; costing completed Work Orders. Explaining the work performed and recommendations made to the customer. Calculating daily labour &.

Surrey, British Columbia, Canada

Assisted in the day to day running of the family Care Home business, in the absence of one of the partners. Duties included property and vehicle maintenance, procurement of all supplies and provisions, banking and bookkeeping.

Canterbury, United Kingdom

Employed as vehicle repair technician specializing in electrical repairs and diagnostic. Appointed Warranties Administrator, dealing with warranty claims and administration. Liaison with Peugeot U.K. Head Office for warranty claims authorization, validity and approvals. Responsible for customer relations concerning out of warranty claims. Assisting with.

Whitstable, England, United Kingdom

Worked under the government Youth Training Scheme, which included part time college attendance. Employed as a trainee electrical and electronics technician. Duties at work included customer service, sales, displays, and stock maintenance, cash and credit transactions, making of patch cables for CB Radio and assisting in the running of the mail order service

Langley College Computer Technician Diploma, Computer And Information Sciences And Support Services

Langley College Computer Technician Diploma A+ Certification Examinations Core Service Technician Microsoft Windows and DOS Environments.

National Craft Certificate For Vehicle Mechanics & Systems, Automobile/Automotive Mechanics Technology/Technician, National Craft Certificate For Vehicle Mechanics & Systems

BTEC First Diploma in Motor Vehicle Engineering. Part One City & Guilds Certificate In Motor Vehicle Craft Studies. Part Two City & Guilds.

Part One City & Guilds Certificate In Electronic Servicing., Electronic Servicing

Part time course for electrical servicing and repair. Electrical testing and repair Diagnostic equipment Diagnostic techniques.